Customer Care Associate

Description

The Customer Care Associate will support companywide Sales efforts by initiating or receiving and processing customer orders and driving Sales via their contact with customers.

JOB DUTIES & RESPONSIBILITIES:

• Provide excellent customer care to every customer, every call
• Keying orders into the system, printing and editing orders
• Assist sales staff with their daily workload & cover for sales staff when they are out of the office or on sales calls
• Run and update inventory and pricing reports
• Interface with warehouse, operations, and sales personnel
• Interface with product purchasing staff
• Assist in tracking the profitability of accounts
• Provide input for customer presentations
• Taking customer orders and upselling

SCHEDULE: 3RD Shift

Sunday - Friday 8:00 PM - 4:00 AM

OFF Tuesday & Saturday's 

Requirements

EDUCATION REQUIREMENTS: College education is preferred, but not required. Produce experience is preferred.

Must display basic arithmetic skills and have 2 years Data Entry Experience

TRAINING, SKILLS, LICENSES: Administrative experience is required. Excellent communication and organization skills. Type at least 45 wpm, Proficient in MS Office, specifically Outlook, Word, and Excel. Excellent customer relations skills. Data Entry, word processing experience, and billing experience. Excellent written and verbal and communication skills. Attention to detail detail-orientated. Ability to deal with constant change. Accuracy with figures and the ability to work efficiently and independently. Excellent telephone skills and personality are a must.

WORKING CONDITIONS: This position is located in an office environment with moderate to low noise levels and is typically sedentary. Daily use of a computer and phone system is necessary as well as heavy interaction with customers, colleagues, management, and sales personnel.

 EOE/Vet/Disabled