QI Field Services Specialist

D&amp;S Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived.<br/><br/><br/>Incident Management Coordinator, IDD Services<br/>Starting Salary: $50,000<br/>Supports both the Knoxville and Chattanooga service areas<br/>Why Join Us?<br/>✔ On-Demand Pay – Access your earnings when you need them<br/>✔ Comprehensive Benefits Package<br/>✔ 401(k) with Company Match<br/>✔ Generous Paid Time Off<br/>✔ Career Growth &amp; Development Opportunities<br/>✔ Meaningful Work That Makes a Difference Every Day<br/><br/>OUR MISSION AND PERFORMANCE EXPECTATIONS<br/>Sevita is a mission driven organization dedicated first and foremost to the children and adults we serve and support. The Network expects all employees to be mindful of this mission, and to perform their job to its fullest, and as stated in their job description.<br/>Summary<br/>The Incident Management Coordinator is a full-time, exempt position responsible for overseeing incident management, risk mitigation, compliance, and quality improvement activities within the assigned region. This role ensures reportable and non-reportable events are reviewed, investigated, tracked, and resolved in accordance with DDA regulations, agency policies, and quality standards.<br/>The Incident Management Coordinator partners with operational teams, Support Coordinators, Case Managers, and regulatory entities to support risk management, corrective action planning, and continuous quality improvement efforts. The position also serves as chairperson of the Program Review and Event Response Team (PRERT), monitors investigations and action plans through completion, and conducts trend analysis to identify opportunities for improved outcomes and risk reduction.<br/>DDA-certified Provider Investigator certification is preferred.<br/>ESSENTIAL JOB FUNCTIONS<br/>To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below:<br/>Quality Improvement<br/> • Organizes, oversees and implements regional strategy to support continuous quality improvement<br/> • Participates as a member of the statewide Quality Improvement team under indirect supervision from the Quality Improvement Manager<br/> • Assesses service planning and delivery, documentation and safe-guarding the rights, funds, and health and safety of persons being served.<br/> • Leads early identification and intervention for emerging quality concerns, strategizes about solutions and guides implementation.<br/> • Verifies implementation of strategies designed to improve quality services and outcomes.<br/> • Provides technical assistance, subject matter expertise and partners with operations to design and implement local process improvement initiatives.<br/> • As a member of the regional management team, participates in regional meetings, monitors data, reports on regional quality indicators and translates data analysis into needed action steps.<br/> 1. Implements annual regional Quality Improvement goals.<br/> 2. Reviews satisfaction survey data and supports the design, implementation and verification of customer satisfaction improvement strategies.<br/><br/>Compliance<br/> • Partners with operations and Quality Improvement Manager to implement and verify Network and local policies and procedures.<br/> • Stays current and knowledgeable about external requirements and internal standards and expectations applicable to the services provided in the assigned region.<br/> • Conducts regular reviews of program operations and service delivery to assess compliance with internal and external standards.<br/> • Supports operations and Quality Improvement Manager to prepare for licensing, certification and accreditation reviews.<br/> • Collaborates with operations leadership to develop and implement correction plans to remediate identified deficiencies and verifies implementation.<br/> • Completes Network Performance Audits.<br/><br/>Risk Management<br/> • Oversees regional incident management and reporting.<br/> • Collaborates with operations and Quality Improvement Manager to design and implement risk mitigation strategies.<br/> • Reviews incident data and conducts analysis; drives process to remediate identified incident patterns and trends.<br/> • Assists in monitoring local process for data entry into electronic and/or paper documentation systems.<br/><br/> • Conducts internal investigations of incidents, allegations and complaints; reviews facts, determines conclusions and advises about response to findings.<br/> • May support operations with reviewing referrals and completing intake activities w