Credential Intake Assistant

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Pay Range: $16.73 - $24.27

Job Description

The Credential Intake Assistant is responsible for requesting and processing requests for academic credentials and transcripts from prospective students. They maintain aspects of the academic record by receiving and maintaining student documentation of course work under consideration for transfer.

Primary Responsibilities

• Process and evaluate transcript and credential requests for prospective or continuing graduate students.

• Ensure that requests are accurately processed, fulfilled in a timely manner, and comply with university policies and regulations.

• Act as an individual contributor to provide support in a variety of routine and standardized responsibilities within the Credential Evaluation team.

• Maintain assigned aspects of the academic record including, but not limited to, receiving, and maintaining student documentation under consideration for review, and accurately record results in the appropriate systems.

• Maintain all pertinent records in compliance with federal and state laws, university regulations and policies. The associate will have a strong attention to detail and the ability to be both a team player and independent contributor.

• Works efficiently and reports worktime accurately, to be good stewards of the student’s tuition dollars.

• Collaborate with a team lead, supervisor/manager as needed.

• Performs other related duties as assigned.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities.  The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

Knowledge, Skills, and Abilities

• Demonstrate ability to analyze information and come to appropriate conclusions, driven by policies and procedures.

• Able to work individually and collectively to meet individual, team, and department objectives to be accurate, fair, helpful, and quick in an environment that is a great place to work.

• Communication, ability to analyze, ability to assess information.

• Understand how to apply FERPA regulations to business processes.

• Thrive in a challenging, fast-paced environment with deadlines and work expectations.

• Achieve quality assurance standards for accuracy and customer service.

• Work with the team to provide solutions to problems of limited complexity and to ensure the academic success of students.

• Effectively utilize robust web-based and networked applications to maintain and analyze information critical to the daily function environment.

• Evaluate and interpret documentation and requests as they relate to WGU, U.S. Department of Education, and other policies to determine applicability to student record.

• Demonstrate professional written and verbal communication skills.

• Stay current on available resources to support the academic success of students.

• Receptive to feedback and coaching.

Education           

• High School diploma or equivalent.

Experience

• Requires basic knowledge of processes and procedures.

• Proficiency in Microsoft Office and other simila