H&M Retail Visual Merchandiser - Fashion District Philadelphia

Company Description

The key to building a great look is combining bold pieces. 

The key to building a great company is combining bold people. 

We take pride in our history of making fashion accessible to the everyone, and strive to build a more welcoming, inclusive and sustainable industry. Only through our great people and teams will we be able to change the future of fashion.  

Together, we create that special kind of workplace where unique talents from all over the world come together to form dynamic teams, where we foster a culture of creativity, innovation, collaboration and growth.  

At H&M, we welcome you to be yourself and challenge you to grow and make a difference.  

You’ll take on new responsibilities from day one, learn skills for life, meet friends completely unlike you that make you feel at home, and start finding ways to make your big dreams come true. 
Help us reimagine the future of an entire industry by making everyone look, feel and do good.  

The dress code is simple:  Be proud of where you came from & amazed by where you’ll go. 

Be yourself & more at H&M.  

Job Description

At H&M, we welcome you to be yourself and challenge you to grow and make a difference.

You’ll take on new responsibilities from day one, learn skills for life, meet friends completely unlike you that make you feel at home, and start finding ways to make your big dreams come true. By living our Values daily and being your authentic self, you help us reimagine the future of an entire industry by making everyone look, feel and do good.

Be yourself & more at H&M.

About the Role: Working at the heart of a fast-pasted fashion business, a Visual Merchandiser will create an environment that inspires customers to explore their personal style. This role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M brand and values. You actively drive sales in the store and are responsible to implement the Visual Identity. The Visual Merchandiser will meet the expectations of customers & colleagues at all times, as well as follow all H&M procedures & standards.

This position reports to our Store Visual Manager (based on volume) or the Store Manager.

Your Day to Day*:

Sales and Profit

The Visual Merchandiser will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, the Visual Merchandiser will determine additional commercial opportunities in the store within the H&M brand guidelines. The role will execute floor moves based on those joint decisions.

Fashion Knowledge

·        Ensure you are up to date with current fashion trends

·        Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards

Direct Customer Service

·        Ensure you meet customer expectations on direct service according to H&M standards.

·        Support the store to achieve an excellent customer experience.

Indirect Customer Service

·        Follow up the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store.

·        Create a clear red thread from windows to A-area with wearable buying suggestions.

·        Ensure high-quality garment presentation every day together with the store team

·        Maintain clear customer flow through fixture placement and navigation in line with H&M standards

·        Launch and maintain all sales campaigns and activities on time and according to H&M standards.

Commercial Routines

·        Together with the Department Manager, you follow up on Store KPIs & initiate actions to reach store goals and budgets.

·        Adapt the store planning according to store needs and budget from the Commercial plan.

·        Complete and act on the Best Brand portion of the Customer Experience Tool to maximize commercial opportunities.

Visual Store Operations Routines

·        Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestions

·        Complete all sales floor and window morning routines daily before the store is open

·        Ensure quantity and maintain the condition of all incoming visual props and marketing material with a sustainability mindset.

·        Keep the visual room organized and safe.

·        Keep all Visual materials in the store current and share information with