Director Product Management

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p><strong>About the Role</strong></p> <p>NICE is defining the future of AI-powered customer experience. As Director of Product Management for Agent Copilot, you will own the product vision and strategy for how AI agents augment human agents in the contact center and beyond. This is the pivotal product in NICE's AI-first transformation: a real-time copilot that sits alongside agents, surfacing the right knowledge, automating routine actions, and coaching agents to deliver exceptional outcomes.</p> <p>You will lead a cross-functional team spanning R&amp;D, data science, design, and professional services to ship products that materially improve agent performance, reduce handle time, and accelerate onboarding for some of the world's largest enterprises.</p> <p><strong>Why This Role Matters</strong></p> <p><em>Agent Copilot is the connective tissue in NICE's agentic CX platform strategy.</em></p> <ul> <li>It is the AI-first entry point for hundreds of thousands of contact center agents across NICE's global customer base</li> <li>It bridges the gap between full automation and human-led service, enabling a progressive path to autonomous CX</li> <li>It anchors three of NICE's six platform bets: Agentic Copilot, Guardian Agents, and Observability and Analytics</li> <li>It is the highest-visibility product in active enterprise deployments and the primary driver of AI-attached revenue growth</li> </ul> <p><strong>What You Will Do</strong></p> <p><em>Product Strategy and Vision</em></p> <ul> <li>Define and champion the multi-year product roadmap for Agent Copilot, aligned to NICE's AI-first platform strategy</li> <li>Set the strategic direction for real-time agent augmentation: knowledge surfacing, next-best-action guidance, auto-summarization, live coaching, and adaptive card experiences</li> <li>Drive the integration strategy between Copilot and adjacent platform pillars (Cognigy orchestration, Knowledge AI, Analytics Plus, Guardian Agents)</li> <li>Identify and evaluate build-vs-buy-vs-partner decisions, including M&amp;A targets in the agent augmentation space</li> </ul> <p><em>Execution and Delivery</em></p> <ul> <li>Own the quarterly release plan across the 26.x train, coordinating with R&amp;D engineering leads on scope, dependencies, and quality gates</li>