Director of IT Infrastructure

Who We Are:

The Orthodox Union (OU) is the largest Orthodox Jewish organization in the United States. Founded in 1898, the OU supports a network of synagogues, youth programs, Jewish and Religious Zionist advocacy programs, programs for the disabled, localized religious study programs, and international units. The OU maintains a kosher certification service, whose circled U symbol is found on the labels of many kosher commercial and consumer food products.

Job Overview: 

We are seeking an experienced Director of IT Infrastructure to lead and evolve our global IT infrastructure team and strategy. We are seeking a unique individual who has good technical breadth, significant leadership maturity, and a sense of strategic IT vision. This role is critical in ensuring reliable, scalable, and secure IT operations across our on-premises, hybrid, and remote users, our headquarters and hub offices, our many global satellite locations, and our cloud production environment which hosts all of our various content and workflow applications used across the enterprise. You will manage a diverse team of up to 20 personnel, including Network/Cloud Operations, Security Operations, Helpdesk, IT Project Management, and overall IT Service Delivery, supporting a hybrid/remote workforce and business-critical systems. The Director will develop infrastructure strategies, enhance system performance, support the organization's technology needs across multiple departments, and ensure the broader organization is both involved in the prioritization of and aware of the IT infrastructure group’s activities, including publishing structured metrics on departmental objectives and performance.  

The recently revised OU strategic plan approved by the board of directors and the executive leadership calls for the OU to accelerate innovation and streamline core operations and programming divisions through the improved utilization of IT-related technologies to drive this acceleration and positive change. The organization is seeking a Director of IT Infrastructure to lead a big part of this new mandate. As Director of IT Infrastructure, you will lead the design, implementation, and optimization of next-generation infrastructure and security tools, endpoint management solutions, develop contact-center solutions and teams to support the user community, drive automation, and leverage privacy-protected AI solutions to accelerate the organizational mission using technology. You will own vendor management across IT and be responsible for ensuring the OU is maximizing its use of vendor-provided hardware, software, and services. 

You would enjoy this role if you are a service-oriented, cloud-native, mobile-first, infrastructure-as-code, security-driven design Infrastructure leader. You should be an operations leader who is also able to drive project activities. This role offers the rare opportunity to both architect and lead transformative change in a mission-driven environment. If you're a contemporary hands-on technology leader eager to drive modernization at scale, this is your moment to build, lead, and elevate IT in service of a larger purpose.  

Key Responsibilities:

The Director of IT Infrastructure will carry the following areas of responsibility: 

Team Leadership & Collaboration  

• Directly supervise, mentor, and continuously improve the operations of network & cloud  
• Develop and execute a global IT infrastructure strategy aligned with business goals. 
• Foster a collaborative, high-performance culture across on-site and remote team members. 
• Lead technology modernization initiatives, including cloud optimization, network evolution, and automation. 
• Collaborate with senior leadership to define IT priorities and investment roadmaps. 
• Manage and mentor a team of IT professionals, providing guidance and career development.  
• Work closely with business leaders to align IT infrastructure with organizational goals.