Senior Assistant Field Technician (San Jose, CA)

Summary

As a Senior Assistant Field Technician at Gainwell, you will be responsible for providing end user support for remote locations in San Francisco, San Mateo, Contra Costa, and Santa Clara counties. The field technician will work with end users at the sites and remotely with Intel, Network, Lobby Management, and Central Depot resources. The field technician will take ownership of tickets via a ticketing queue process and dispatch on these tickets.

Your role in our mission

• Travel to multiple county site locations to handle a multitude of matters including
• Troubleshoot and maintain Windows based kiosks systems
• Troubleshoot scanner issues
• Assist with investigating lobby management equipment issues (fact tablets, and wallboards displays)
• Perform quarterly physical inventory of all project equipment at each site
• Assist Central Depot and Windows Sysadmin staff with miscellaneous duties.

What we're looking for

• Experience supporting Windows 10/11 Operating System, Android tablets, and desktop scanners.
• Experience with PXE and USB drive workstation imaging
• Knowledge of network equipment (switches/routers) and basic networking troubleshooting skills
• Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Position requires that the candidate in the San Jose area, have  a clean California DMV record and ability to lift 50 pounds

What you should expect in this role

Position requires that you reside in the San Jose area 
Travel to different site locations in multiple Northern CA Counties
Fleet car will be provided 
Video cameras must be used during all interviews, as well as during the initial week of orientation.
The deadline to submit applications for this posting is Friday February 28, 2024.