Quality Virtual Support II

Service Center

CSCS TX

Essential Job Duties

• Conduct estimate, photo and documentation reviews using standard review process developed by Caliber
• Communicate findings to service advisors for training and compliance improvement purposes
• Identify areas for improvement through report analysis and estimate review
• Reinforce company standards for part selection, vendor usage, labor mix and refinish processes
• Report and track findings for management
• Comply with all Caliber safety rules, policy guidelines and company standards
• Other duties as assigned

Skill/Requirements

• High school diploma or GED
• Minimum 5 years related experience
• Must be able to understand the needs of the carrier and the customer.
• Advanced understanding and knowledge of repair process/procedures- what is necessary to fix a vehicle, assess damages, and understand collision theory.
• Detailed knowledge of CCC estimating & “P-Page” logic
• Excellent verbal & written communication skills
• Must be at least 18 years of age
• Multi-tasking; adapts easily to fast-paced environment
• Personable, friendly demeanor with “World Class” customer service approach to internal and external customers
• Must be able to sit for long periods of time