Receptionist / Customer Service Specialist

Benefits:

• Company parties
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Are you ready to work among others who promote the best version of yourself? Dwyer Restoration, one of San Antonio's premier general contractors, is seeking a talented, dedicated, and experienced Administrative Assistant.

Job Summary We are seeking a motivated and outgoing Receptionist - Customer Service Specialist to join our team. In this role, you will support Management through day-to-day operations. The ideal candidate is highly organized and motivated, with excellent written and verbal communication skills, strong attention to detail, and the ability to multitask effectively with a friendly demeanor. 

Position Summary / PurposeProvide support to management in the orchestration of administrative functions.

Help retain customers by exceeding their expectations through follow-up contact and the accurate performance of administrative tasks. 

Primary Duties and Responsibilities

•  Answer phones and handle incoming calls
•  Type business correspondence
•  Schedule inspections
•  Greet walk-in customers. Act as the gatekeeper for those seeking time with executives and managers
•  Add to CRM new leads and confirm appointments
•  Complete inner-office documentation
•  Order office supplies
•  Make travel arrangements for Management when required
•  Take Production Meeting minutes and maintain detailed notes on areas of importance
•  Assist with maintaining customer database
•  Assist with weekly housekeeping of office
•  Complete additional tasks as required

Performance Competencies

• Oral Communication–Speaks clearly and persuasively in positive or negative situations. Able to effectively calm excited customers, use questioning to accurately identify the type and extent of the problem, and describe the steps that will be taken. Adaptable and able to think on his / her feet.
• Written Communication–Writes clear, precise, well-organized letters, proposals, and emails. The individual edits work for spelling and grammar, and can read and interpret written information. Uses appropriate vocabulary and grammar.
• Planning and Organizing–Plans, organizes, and schedules their time efficiently and productively. Focuses on key priorities. Effectively manages multiple tasks simultaneously. Pays attention to details.  

Qualifications-Knowledge, Skills, and Abilities

• Education and Experience
  • High school diploma (or GED) plus a minimum of three (3) years of office receptionist and customer service experience.
• Mathematical Skills
  • Adequate math skills
• Computer Skills
  • Demonstrates intermediate to advanced proficiency in the use of computers and software, especially MS Office, Word, and Excel

Compensation: $15.00 - $18.00 per hour

The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the Inspection, Cleaning, and Restoration Industries. The IICRC, originally named the International Institute of Carpet and Upholstery Cleaning Inc. (IICUC), was founded in 1972 by Ed York. Since starting in 1972, the IICRC has evolved into a global organization with more than 49,000 active Certified Technicians and more than 6,500 Certified Firms around the world.

The IICRC is managed by its Board of Directors, which is composed of 15 industry leaders elected by the IICRC’s Shareholders. The Board of Directors’ function is to represent the various interests of the applicants while leading the direction of the organization. The Board of Directors meets four times per year and is tasked with the responsibility of helping shape future policies of the organization and uphold the standards that help shape the industry.