Employee Relations and Leave, Senior Manager

Changing lives. Building Careers.

Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what’s possible and making headway to help improve outcomes.

Employee Relations and Leave Senior Manager

Reporting to Head of HR Services and Capabilities.

Responsibilities:

Employee Relations

• Create the Employee Relations function for the US and Puerto Rico, with primary focus on the employee experience
• Respond and manage employee complaints presented through various avenues.

• Independently lead complex and difficult conversations with employees and management, investigating employee complaints and concerns, offering possible solutions, and recommending appropriate action steps.

• Expedite HR and employee relations issues investigations and manage outcomes in collaboration with HR, business teams and legal
• Interpret policies and procedures, incorporating knowledge of state and federal employment laws (i.e. ADA, FMLA, EEO), and practices; Provide recommendations to resolve complex employee relations issues, including coordination with leave, disability, and workplace accommodations
• Establish investigation documentation templates and a formal management system for all cases and requests to track of issues, progress, and outcomes
• Analyze employee relations data, report on trends, and recommend policy and process changes
• Collaborate closely with HR, business teams and Legal to develop, revise, implement, and interpret company programs, policies, and practices for resolutions and continuous improvements.
• Manage crisis situations, sometimes under time constraints, including necessary travel.
• Educate Employees about their rights, responsibilities, codes of conduct, and other HR policies, procedures, and practices to maintain a healthy and positive working environment.
• Create and deliver training to a variety of audiences in the business, including HR.
• Foster Employee engagement and inclusion
• Monitor legislative changes related to employment laws in the US and Puerto Rico and ensure compliance with federal, state, and local legal requirements.

Leave and Workplace Accommodations Management

• Provide subject-matter expertise related to employee leaves, disability, and reasonable accommodations for US and Puerto Rico employees, with focus on the employee experience
• Oversee and ensure adherence to federal, state and local laws, including, but not limited to, FMLA, ADA, EEO, HIPAA, DOL and IRS regulations
• Collaborate with payroll on leave related pay matters, including reconciliation issues and coordination of state disability programs with Integra’s disability plan
• Engage with HR, Legal, EHS, and management teams on complex leave and reasonable accommodation issues and requests
• Educate and guide Employees, HR, and managers related to disability and reasonable accommodations requests
• Review and make recommendations to revise processes and policies with a focus on compliance, continuous improvement, mitigating risk, and alignment with business objectives
• Lead the assessment and implementation of new programs, vendor RFPs, and contract negotiations related to leaves of absence
• Manage all notice requirements for various federal and state leaves, as applicable.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Human Resources, Business, Employee Relations, or related field. Master’s degree in business or related field preferred
• Minimum of 12 years’ work experience in Employee Relations and/or Business HR experience, inclusive of 2 years directly managing HR investigation experience required
• Experience building and leading an employee relations function for an organization including developing and implementing policy and process improvements
• Experience administering and understanding organizational leave, disability, and reasonable accommodation plans and requests
• Knowledge of US & Puerto Rico Employment Law and HR related policies and procedures
• Expert knowledge of state leave laws (including paid leaves) and federal regulations related to leave and disability (including short-term and long-term disability)
• Ability to exercise good judgment with respect to data privacy and security and handle sensitive information respectfully and compassionately and maintain confidentiality
• Fundamental knowledge of general payroll concepts
• Deep commitment to exceptional customer service
• Abili