People Relations Senior Specialist

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

About the role:

As part of People & Culture Services, the People Relations team is responsible for ensuring a consistent and fair people relations management for complex and sensitive employee matters, involuntary terminations, restructurings, consequence and performance management as well as managing cross people topics/initiatives according to the People Relations portfolio.

 

Key responsibility is the management of individual employee cases which require special focus and care where core tasks include:

• Ensure Execution of People Relations Strategy: Act as a responsible end-to-end case manager/coordinator, creating a trustful environment to deliver a first-class experience to all internal and external stakeholders, including employees, managers, and partners.
• Regional Responsibility: Responsible for NA countries (US & Canada) ensuring compliance with local legislation in alignment with relevant stakeholders.
• Consultation and Case Management: Provide consultation and manage cases related to individual sensitive topics (e.g., workplace issues, health, performance & consequence management).
• Stakeholder Management: Collaborate and communicate effectively with relevant stakeholders while executing the People Relations Portfolio in a timely and professional manner.
• Process Improvement: Proactively identify opportunities for process improvement and refinement of services.
• People Topics and Initiatives: Manage people topics and initiatives relevant to assigned region, such as e.g. restructuring programs and return-to-work programs, ensuring the highest quality standards.

 

Your Profile:

As People Relations Senior Specialist you help establish structures and processes around these tasks, based on your solid People Relations expertise. You drive and execute on processes around critical and sensitive tasks, through high human touch and professionalism. You bring passion for people topics and the willingness to learn and work yourself into content-related tasks to further develop services for your assigned countries.

 

• Relevant Experience: Minimum of 5 years’ overall work experience, 3 years of relevant work experience in HR or equivalent business roles.

 

• Knowledge and Skills:
  • Deep expertise in people relations practices, procedures, and policies.
  • Strong advisory/ consulting skills, problem resolution experience, influencing skills, and relationship building at all levels.
  • Relevant knowledge of labor/employment law tied to the NA People Relations portfolio
  • Experience in conflict management and critical problem solving (coaching or mediation qualification is a plus)
  • High empathy skills and strong ability to collaborate and develop trusted relationships with leaders, employees, legal, and other relevant stakeholders.
  • Superior verbal and written communication skills.
  • Pragmatic thinker with a can-do attitude and the ability to multitask, prioritize, and resolve high-stress situations with calmness and diplomacy.
• Energetic and Structured Mindset: A can-do and end-to-end mindset with a high sense of ownership.
• Human Touch and Professionalism: Drive and execute processes around critical and sensitive tasks with high human touch and professionalism, based on solid People Relations expertise.
• Passion for People Topics: Willingness to learn and work into content-related tasks to further develop services for assigned countries.