Account Manager, Banking

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.  

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

This is an office-based position and for the effective performance of this role, the duties and responsibilities must be carried out onsite.

Under direct supervision responsible for coordinating the account administration for Banking clients; responds to client inquiries, produces reports and oversees transaction processing. Also responsible for assisting Private Bankers in business development; creating client presentations and coordinating with the operations servicing team.

The key responsibilities of the role include:

• Coordinates with operations servicing team to execute daily client transaction activity and transaction processing including fees, payments and borrowing; handles inquiry resolution; obtains appropriate documentation necessary for credit underwriting, monitoring and credit file maintenance; requests and ensures systems information is up to date; execution of client servicing events, communicating with clients and other internal and external partners

• Coordinates with the operations servicing team on deposit related transaction processing including account opening, exception clearing, overdrafts, etc.

• Oversees development of appropriate action plans for client servicing and coordinates with other team members across disciplines to ensure execution and follow-up

• Documents services provided, specialized procedures and ongoing written communications with client as appropriate in managing daily activity

• Develops clear understanding of client's need behind service requests and communicates to service partners. Obtains appropriate information from partners and client to facilitate service changes or transactions

• Assists Private Bankers with internal administration of accounts, business development and client presentations for Banking

• Identifies service efficiency enhancements, process improvements and service delivery using creative and proactive measures

• Communicates with clients regularly to inform them of account set-up or status, past due loans, document requests or other information

• Develops and maintains working knowledge of loan agreements, financial statements and other documentation required to monitor client relationships

• Is well versed in the compliance requirements for new accounts and relationships. Prepares compliance certificates, monitors loan document deficiencies and reviews compliance reports for adherence to policy and procedures

• Reviews loan documents, submits loan requests for evaluation, may attend loan closings to help review documentation with clients, follows up on missing loan documentation

• Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools

• Participates in inter-discipline training within the office/region. Acts as a technical resource or expert for other account managers on process or procedures for delivery of service

• Coordinates commercial/custom approval process by submitting requests for underwriting and loan documentation

• Coordinates due diligence on loans such as obtaining money market rates, ordering of appraisals and other items necessary for loan booking

• Proactively engages in the renewal process by reviewing reports of maturing credits and coordinates the receipt of required information from client for renewal process

• Responsible for identifying and resolving problems within established guidelines

• Expected to use some initiative but refer more complex problems to supervisors/experts

• Works effectively as a team member but