Client Trainer II (Backoffice)

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Client Trainer II

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes 100% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $54,200.00 - $81,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Client Trainer II (Backoffice) is responsible for delivering high-impact, educational and consulting content both onsite and through virtual training sessions to Cox Auto Dealer Solutions Software customers. The successful Client Trainer II will exhibit a passion for high level customer satisfaction, understand the client needs, and be able to apply strategies that drive the dealer’s business model. They will also be responsible for completing all paperwork, agendas, and documentation daily.

What You'll Do

• Successfully complete training/certification in assigned domain.

• Demonstrate high proficiency training on all products in assigned domain and gain knowledge and experience needed to start to build and adapt basic consultative training strategies for each unique customer.

• Promote and deliver both on-site and virtual instruction and operation of products, within assigned domain, for single point new installs or within specific functional areas, driving Dealer Software Solutions product and solution utilization and potential revenue impact with customers.

• Maintain in-depth knowledge of the Dealer Software Solution products in assigned domain, including product settings, features and benefits, system functionality, and settings cause and effect relationships.

• Partner with Manager for performance reviews and development opportunities and work with designated coaches or mentors to help in performance growth.

• Effectively customize training curriculum and consulting to dealer needs and present products in a clear, concise manner, demonstrating functionality of the system and answering dealership questions through on-site or virtual dealership trainings

• Troubleshoot questions and issues within their domain of products to meet each individual customer’s needs.

• Work with dealer leadership team to create a customized training plan based on their staffing needs, determine, and plan any dealer work needed to be successful, Advise and consult on software/hardware needs.

• Participate in product development and enhancement review sessions to continue development as a domain subject matter expert.

• Communicate all dealership training documentation, including training agenda, daily training reports with class attendance and training issues, training recaps, support tickets, and other training communication, recording all documentation in Dealer Software Solutions.

• Keep up to date on current automotive trends and best practices to ensure educational content and consulting is relevant to provide maximum value to dealerships. 

• Schedule travel in accordance with department practices and Cox Automotive company guidelines and policies

Travel Required:  

• This is a 100% travel role with weekly, overnight travel.

• Travel takes place on a weekly basis and is nationwide travel.

• Weekly travel will consist of 4 days each week (Monday-Thursday OR Tuesday-Friday), with one remote work day.

• Depending on airport location and/or flight availability, some departures and returns may take place on Saturday or Sunday.

Location:

• Qualified candidates must live near a major airport and can reside anywhere within the contiguous United States.

Who You Are

Minimum

• Bachelor’s Degree + 2+ years related work experience required OR Master’s Degree and up to 2 year’s of related work experience OR 6+ years of related work experience and no degree

• Comfortable with extensive travel – 100% travel is required

• A valid U.S. driver's license is required