Clinical Registered Nurse Supervisor, Emergency Department, Full-time, Second Shift

West Chester Hospital’s emergency department (ED) is a Level III Trauma Center, delivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures.   

About West Chester Hospital     

West Chester Hospital provides its patients with access to the region’s largest group of specialized physicians and medical providers. With a reputation for providing outstanding patient experiences and quality medical care, the hospital consistently ranks amongst the top 5% in the nation. West Chester Hospital provides a Level III Trauma Center that delivers superior emergency and critical care, and a certified Primary Stroke Center that provides access to the subspecialty care at the UC Gardner Neuroscience Institute.   

The Clinical Shift Supervisor assumes the responsibility for ensuring excellent patient care is being delivered, maintaining expeditious patient flow with a focus on customer service, and supervision of nursing staff. The Clinical Shift Supervisor will provide input on staff evaluations and complete evaluations for their regular staff cohort. The Clinical Shift Supervisor will also assist with cost containment and manage all employees to do the same. The position requires knowledge of leadership and effective interpersonal communication skills. 

Leadership: 

• Supervises staff assigned to their unit or center of excellence and demonstrates the ability to coach and mentor staff. Operational leadership of shift including patient flow and assignment/adjustment of resources to meet dynamic changing needs throughout the shift. Champion efficient throughput and capacity management. Benchmark internal processes to improve practice. Lead and implement operational improvement initiatives and assures compliance via staff coaching and mentoring. Ensures staff behaviors supports and are consistent with the RITE Values, Missions and Vision of UC Health and University Hospital. Provide transformational leadership as related to PFCC. Assist with developing and revising of departmental standards, policies and procedures. Staffing and scheduling responsibility for cohort of staff and shift. Promote patient care safety standards. Actively identifying opportunities for improvement in patient satisfaction, perform trials and report back to leadership on results. Facilitate conflict resolution. Empower staff to participate in decision making through shared governance/UBC. Maintain, support and encourage others with professional development. 
• Demonstrates effective problem solving/decision making abilities. 
• Knowledge of practice requirements for RN, Medics, HUCs and PCA as mandated by the state or organization. 
• Evidence of continuing professional growth such as membership in a professional organization in area of clinical specialization; able to work flexible hours as needed. 
• Ability to work clinically in assigned unit.

Resource Management:

• Demonstrates efficiency through the appropriate use of resources or supplies to support timely and effective delivery of patient care. Identifies needs for specific equipment and ensures adequate and properly functioning equipment and supplies are available for patient care. Identify operational needs for units including but not limited to needs related to capital equipment; medical supplies; office supplies; hours of practice; minor equipment; and equipment maintenance. Participate in the new hire process: Shadowing process, selection and oversee specific staff orientation to maintain established standards of care and to ensure competency. Specific professional development and coaching for assigned cohort of staff including quarterly rounding and annual performance appraisals. Provides immediate counseling for staff when specific behaviors or incidents negatively affect patient care or the general work environment. Write up incidents. Participates in the corrective action process. Promote staff retention, team building/collaboration. 

Performance Improvement/Regulatory Requirements:

• Ensure shift practice is in compliance with state and federal medical laws (EMTALA, HIPAA and House Bill 316). Enforce and maintain corporate compliance. Identify and oversee risk management issues. Ensures staff compliance with established policies, procedures, standards and accreditation and licensing regulations. Actively involved and engage staff in departmental performance improvement (PI) activities according to department PI plan.
• Assist the manager in evaluation the quality of patient care and staff performance through: Personal observation. Facilitating quality improvement monitoring activities. Interviewing patients/families/staff. Reviewing documentation.