Seasonal Support Representative

Great Minds, a rapidly growing challenger brand in the PK-12 instructional materials space, seeks a Seasonal Support Representative.

COMPANY PROFILE

Great Minds, a mission driven Public Benefit Corporation, brings teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning. Our English curriculum, Wit & Wisdom®, Eureka Math™ and PhD Science™, all support teachers as they take students beyond rote learning to provide a deeper, more complete understanding of the humanities, mathematics, and the sciences. Founded in 2007, Great Minds now employs more than 1,000 people.

For additional information please visit: www.greatminds.org

OUR MARKET POSITION

Great Minds’ Eureka Math is the most widely used curriculum in the history of American education. It enjoys an unrivaled 40+ net promoter score. Eureka and its sister products, Wit & Wisdom English and PhD Science, embrace much higher expectations for all students and all teachers. In a market dominated by scripted, procedural materials that drive expectations down, Great Minds produces curricula that celebrate knowledge, respect the craft of teaching, and acknowledge the true capabilities of students.

Position Summary:

Seasonal employees will assist with successful customer print and digital needs with Great Minds K-12 digital products. The ideal candidate would be tech-savvy able to quickly grasp new concepts, and can work efficiently in a remote team setting.

Key Responsibilities:

• Works collaboratively with several Great Minds teams
• Assists customers via incoming calls, voicemails, emails, live chat, and web inquiries regarding print and digital product offerings, order placement, shipping of materials, and website navigation in high volumes
• Routes inquiries to the appropriate Great Minds team(s) for assistance
• Keeps clear and meticulous records of customer interactions through the organization’s Customer Relations Management (CRM) tool
  • Assists in CRM data validation and management
  • Monitor incoming rostering data
  • Process orders through various stages of fulfillment
  • Assist with digital order license activations
• Conduct various related projects as needed

Requirements

Requirements

• High school degree with experience, or Associate’s degree in a related field
• Minimum 1-3 years of experience in a related field
• Superior critical thinking and problem-solving abilities
• Experience utilizing Salesforce or other Order Management Software (Preferred)
• Excellent MS Office skills
• Strong writing and communication skills

Required Education: High School Diploma with experience or Associate's degree

Status: Seasonal (July - September)

Compensation: $19.00/hr

Location: Remote

Additional: Headset provided, but must utilize personal laptop/computer

Please send a resume and cover letter to apply.

Selected candidate will be required to pass a criminal history background check.

New employees will be required to provide proof of COVID-19 vaccination, subject to potential accommodation as required by law or otherwise permitted by the Company

Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com. If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact security@greatminds.org

Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices.