Quality Assurance Testing Systems Analyst II

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you.

When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

 

At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

·       A flexible hybrid work schedule (three days in the office, two days’ work from home)

·       Full medical, dental, and vision coverage for both teammates AND family members

·       Competitive pay and performance incentives

·       A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.

The Wounded Warrior Project (WWP) QA/Testing Systems Analyst II collaborates closely with teams to develop and implement precise test cases and procedural documentation for projects. Ensuring seamless functionality of software and applications, they play a vital role in delivering defect free solutions. As a key member of the IT team, the QA/Testing Systems Analyst II executes rigorous testing procedures, identifying and documenting defects while refining quality assurance methodologies. Together, they fortify the organization's technological capabilities and mission.

 

DUTIES & RESPONSIBILITIES

• Translate business and functional requirements into manual test cases, ensuring database integrity, a positive user experience, and project satisfaction.

• Evaluate the intended functionality and technical architecture of new applications, providing valuable insights to development processes and analyzing documentation to ensure alignment.

• Contribute to the Knowledge Library by documenting and sharing knowledge with others to enhance customer service.

• Analyze formal test results to discover and resolve defects, bugs, errors, deployment/configuration issues, and interoperability flaws.

• Make recommendations for improvement of applications and/or systems to business partners.

• Review and analyze the effectiveness and efficiency of existing applications and systems and develop testing strategies for improving or leveraging these systems.

• Proactively troubleshoot program and system malfunctions, ensuring swift restoration of normal functioning.

• Continuously monitor and assess system performance to guarantee proper operation, while testing software performance and overseeing quality controls to maintain high standards of functionality and reliability.

• Enhance and optimize QA/Testing Analyst processes and tools, ensuring scalability and flexibility to meet organizational growth. Additionally, conduct peer reviews of QA/Testing Analysts' efforts, offering valuable feedback and mentoring for continuous improvement.

• Develop and manage comprehensive documentation for testing and end-user procedures, ensuring clarity and consistency throughout the process, while coordinating, overseeing, and executing functional testing and end-to-end testing procedures to maintain high quality standards.

• Implement protocols to remove testing data from databases, ensuring data integrity and security.

• Effectively communicate test progress, results, and relevant information to project stakeholders and management, collaborating closely with project personnel to identify and resolve issues, ensuring seamless project progression.

• Provide expert technical support to users, addressing system-related activities related to activities.

• Advise in the evaluation and solution of highly technical and complex testing functions and features, problems, and bugs.

• Contribute to the development of change control processes and guidelines for new and existing technologies.

• Contribute to quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles.

• Responsible for defect reporting and advising the Donor Systems Support and Quality Assurance Manager on release decis