Associate, Client Service

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Job Details

Job Title: Associate, Client Service, Brand

Job Locations: Hybrid - Atlanta, Boston, Chicago, New York City

About the role:

An active contributor to Kantar's trusted relationship with its clients and is developing an understanding of brand research and its purpose within a broader ecosystem. Is responsible for learning the Kantar systems and tools in order to efficiently contribute to account teams.

Roles & Responsibilities

Commercial Accountability  

Individual contribution to project financials and time spent on job for assigned projects
• Contributes to Brand Performance new business opportunities to maintain and grow book of business.
• Learning how to price and scope jobs and build a statement of work

Client Accountability

Starting to manage day to day and tactical communication for accounts
• Working to independently address client questions and requests, manage expectations and deadlines while providing status updates, coaching on complex or new challenges. 
• Working to design research and contributes to the process (survey design, sample, specs, to deliverables)
• Responsible for delivering on client servicing values and driving client satisfaction
• Learning project tools, processes and is able to execute independently.
• Contributes to critical and analytical thinking on accounts
• Loops in senior support when needed

People Accountability 

Provides active feedback to account teams.
• Contributes to strategic priorities (Blueprint, +1/cross-sell strategy, SPARK)
• Generate positive energy and contributes to  Brand Performance team culture

Essential Knowledge & Experience

• 1-2 years of professional experience or strong internships / MMR programs; market research experience preferred with exposure to quantitative methodologies

• Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred

• Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools)

• Strong detail-orientation with ability to manage multiple work streams and among multiple teams

• Excellent communication skills (verbal and written) with ability to use logical reasoning and problem- solving

• Natural curiosity, a can-do attitude, driven and willing to take initiative

• Bachelor’s degree in market research/marketing or related social science, mathematics and/or other analytic disciplines

Essential Skills & Capabilities

Communication

• Clear and effective written and verbal communication skills

• Confidently delivers messages and exemplifies Kantar values

Kantar Benefits

We provide a comprehensive, highly competitive benefits package, including

• Medical plans with comprehensive, affordable coverage for a range of health services

• Health Savings Account/FSA

• Dental, Vision and benefits to cover unique healthcare needs

• Wellness Program

• 401k with match

• Tuition Reimbursement, Commuter benefits

• Unlimited PTO

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifyi