Regional Program Manager for Rehabilitation - Southern RI

Description

The Regional Program Manager for Rehabilitation is responsible for overseeing rehabilitation services and maintaining positive business partner relationships with both inpatient and outpatient customers in the Southern RI region. The Manager is responsible for all day-to-day operations including oversight of regular and part-time (non per diem) program staff, quality, and financial outcomes. This manager should bring the CareLink organizational values of collaboration, belief and innovation to their role and provide exemplary leadership in alignment with established organizational priorities and cultural standards.

Essential Functions:

Staff leadership:

• Actively assists all staff in any way possible to become more efficient, productive, and competent, thus helping to create a profitable practice that delivers high quality clinical services to patients.
• Provides clinical supervision and mentorship to staff, observes and measures clinical practices and provides coaching and education for continuous improvement and recognition
• Supervises all staff providing direct patient care within assigned region, guiding and enforcing adherence to all policies and procedures
• Collaborates with the other leadership as needed to achieve the best standard of care
• Reviews EMR data and individual treatment information on a weekly basis to ensure accuracy, appropriate clinical designation, partnership within the multidisciplinary team, and timeliness.
• Conducts team clinical review to foster group learning, peer coaching, evidence-based commitment, and individual clinician professional growth
• Sets clear goals and expectations to include productivity, professional behavior, clinical care etc. and holds staff accountable
• Commits to ongoing communication within the business unit by scheduling, gathering input to create agenda, and facilitating group staff meetings on monthly basis
• Conducts 1:1 supervision with individual staff members on a regular basis to review individual goals, clinical experience and competencies, and stakeholder feedback
• Oversees and matches new team members for facility/program orientation for all regular staff new hires to ensure smooth assimilation and a clear understanding of their responsibilities within the organization
• Anticipates and resolves customer service issues with facilities and families as needed; elevates relevant concerns to CareLink management team as appropriate.

Financial management:

• Provides input to establish a departmental budget in collaboration with the Director of Clinical Services, Chief Program Officer, and the Chief Operating Officer, Responsible to manage staffing to support departmental budget (expense-to-revenue ratio) on daily, weekly, and monthly basis to ensure financial stability of program
• Meets financial objectives by partnering with the Director of Clinical Service to forecast needs; schedules expenditures; analyzes variances and develops associated action plans; and predicts and reacts to trends
• Monitors and adjusts staff schedules to manage expenses in relation to revenue
• Creates goals supporting evidence-based care, financial and programmatic results in partnership with the Director of Clinical Services and meets with the reporting team regularly to review gaps and develops performance improvement plans as needed.

Administrative operations:

• Coordinates day to day regional operations to ensure excellent clinical care and stakeholder management
• Forecasts, coordinates, and communicates staffing needs with HR based on regional needs, goals, and budget
• Performs staff evaluations thoroughly and on time; utilize performance management tools as needed
• Manages employee schedules, vacations, and approve timesheets and expenses; maintain knowledge of and enforce HR processes and company policies
• Facilitates communication with team members and CL Operations regarding licensure, credentialing
• Identifies opportunities and implement efficiencies in departmental operations
• Produces departmental reports from software systems; uses these tools to manage team members' performance; and communicates this information to senior leadership team for stakeholder review
• Ensures the adherence to state and federal regulations;
• Ensures the operability of the EMR for all levels of staff and continuously looks at ways to become more efficient within the existing tools
• Protects privacy and maintains confidentiality of sensitive employee, participant and agency information, and communicates expectations to the team

Program management and development:

• Collaborates with CareLink and customer management and leadership teams to ensure high quality, evidence-based care is provided consistently
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