Reach Out and Read Program Manager, Pennsylvania

The Opportunity

Reach Out and Read Pennsylvania supports early literacy and healthy family relationships across all 67 counties of the Commonwealth. With 280 program sites — concentrated in Philadelphia, Pittsburgh, and the central corridor of the state — we distribute books and train pediatric providers to promote reading aloud with young children during well-child visits. Our work spans urban health systems to single-provider rural practices, serving children from diverse communities including those from low-income families and medically underserved regions.

This is a newly created position, reflecting a period of significant growth and investment for the Pennsylvania affiliate. As Program Manager for Central and South-Central Pennsylvania, you will serve as a primary point of contact for approximately 85–100 clinical sites across a defined geographic territory. You will build and sustain relationships with medical providers, assess program quality and fidelity, and help sites thrive through hands-on support and creative problem-solving. This role reports directly to the Executive Director of Reach Out and Read Pennsylvania and is a critical piece of the affiliate's expanding regional structure.

Your Key Responsibilities Will Include:

Programmatic Assistance and Quality Assurance Support (60%)

• Conduct site visits — in-person and virtual — to assess program fidelity and provide tailored support (goal: 4 visits/year per site, 2 in-person and 2 virtual; scaled in first 12–18 months)

• Build genuine, trust-based relationships with medical directors, site coordinators, and clinical staff who volunteer their time to support the program

• Develop quality improvement plans for sites not meeting program standards; approach these conversations with diplomacy and a solutions-oriented mindset

• Recruit and onboard new clinic sites, identifying and cultivating champions within medical and administrative teams

• Prioritize expansion and support for sites serving BIPOC communities, Medicaid populations, and rural or underserved families

• Support clinics in creating literacy-rich waiting room and exam room environments

• Assist sites that are at risk of closing due to book budget constraints; coordinate with the Executive Director on bridge funding options and multi-year sustainability planning

Program Data and Reporting (25%)

• Oversee completion of twice-yearly progress reports and maintain accurate data in the myROR database

• Complete all visit documentation within five business days of each site visit

• Report site-level concerns, capacity gaps, and emerging needs to the Executive Director promptly

• Collect stories and testimonials from program sites for development and communications purposes

Community Engagement and Fundraising Support (10%)

• Build relationships with early childhood education organizations, health systems, and community partners to strengthen Reach Out and Read's regional presence

• Represent the affiliate at regional and statewide events

• Assist the Executive Director in identifying community fundraising opportunities that can support individual site book budgets — particularly for small, rural, or independent practices that raise their own funds

Book Support and Funding (5%)

• Assist sites in selecting and ordering developmentally appropriate books to meet patient needs

• Help identify sites with critical book budget needs and communicate those to the Executive Director for potential affiliate support

Qualifications and Experience:

There are innumerable ways to learn, grow and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. We’ll honor your lived and professional experience as key aspects of your candidacy for the role and prioritize applicants with experience dismantling the structural inequities that disproportionately impact children and families with traditionally marginalized identities. We are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below:

• Commitment to increasing equity in opportunity and outcomes for children and families

• 2+ years of professional experience in healthcare, social work, early education, literacy, or a related field (equivalent education and lived experience considered)

• Familiarity with the healthcare environment — understanding the pace, constraints, and culture of