Program Manager - Community Care

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives, nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.  

 

Program Manager - Community Care

Oversee daily operations and staff at an Affordable Housing site, coordinate resident services and partnerships, develop service plans, manage events and communications, ensure compliance with documentation standards, and foster a collaborative, mission-driven team culture aligned with Catholic Charities' values.

 

Job Responsibilities

1. Manage day-to-day operations of Care Coordination office and activities at assigned Affordable Housing site.

2. Provides referrals to service agencies and service providers to the residents and monitor service delivery. Coordinate bi-annual building assessments to identify residents who are at risk. 

3. Develop annual service plans.

4. Maintain updated service directory of local resources, create, and maintain partnerships with external partners.

5. Assist in coordinating resident experiences (monthly building meetings, monthly resident newsletters, clubs, events, outreach activities.)

6. Directly supervise assigned Care Coordinators at other designated Affordable Housing sites.

7. Responsible for assigning work to staff and ensuring that work is performed in an efficient, prompt, professional and accurate manner and provides guidance when necessary.

8. Completes all required documentation in accordance with agency/programmatic policies and procedures.

9. Assist in handling resident complaints.

10. Exhibit alignment with the team's clear goals that are mission-focused, grounded in Catholic Charities history, and tied to action.

11. Contribute to a joy-filled culture built upon respect and inclusion, team pride, and community spirit.

12. Collaborate effectively to support excellent process, accountability, and constructive conflict.

13. Demonstrate a commitment to growth through learning, forgiveness, and reflection.

14. Complete other duties as assigned.

 

PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.

X Kneel and move from sitting, bending, kneeling or standing multiple times a day.

X Push and pull objects up to 25 pounds.

X Climb up and down up to 3 or more flights of stairs at a time.

X Lift up to 25 pounds.

  Additional Requirements: 

 

 

Other Requirements: Comply with program and/or Agency requirements related to:

X Background check, including any program-specific requirements

    Physical Examination

    Drug Testing

    TB Testing

    Driver's License and reliable transportation

    Agency-specified automobile insurance

    Additional Requirements:

 

 

Immediate Supervisor: Associate Vice President for Senior Communities

Directly Supervises: Community Care Coordinator, Community Care Associate, Senior Community Care Coordinator

Indirectly Supervises: N/A