IC3 - Business Analyst

Spin is FEMSA’s business unit that enriches and simplifies people's lives. It is an ecosystem of financial and digital solutions that creates added value by helping our users and communities make the most of their time and money. The Spin ecosystem consists of simple, agile, and accessible solutions that help our customers address everyday needs and receive rewards for doing so; such as the digital wallet, Spin by OXXO, the loyalty program, Spin Premia, and Spin Negocios, which offers various solutions for businesses, including NetPay and OXXO PAY.

Objective of the Role

Leverage a solid foundation of business analysis skills and experience to drive data-driven decision-making and contribute to the success of business initiatives within the organization. Responsibilities typically include leading requirements gathering and analysis efforts, conducting in-depth data analysis, and collaborating with stakeholders to design and implement effective solutions. Mid-level Business Analysts play a key role in translating business needs into technical requirements, identifying opportunities for process improvement, and ensuring that delivered solutions meet quality standards and align with organizational goals. Additionally, they may provide mentorship and guidance to junior team members and actively contribute to the continuous improvement of business analysis practices and methodologies within the organization. Overall, the goal is to use analytics insights to drive strategic decision-making, optimize business processes, and drive positive business outcomes. 

Main Responsibilities

• Lead the gathering, documentation, and analysis of business requirements from stakeholders, ensuring clarity, completeness, and alignment with business objectives.
• Conduct in-depth data analysis to identify trends, patterns, and insights that inform business decision-making. Utilize analytical tools and techniques to extract, manipulate, and interpret data from various sources.
• Identify opportunities for process improvement and optimization by analyzing current business processes, workflows, and systems. Propose and implement solutions to streamline processes and enhance operational efficiency.
• Collaborate with stakeholders and technical teams to design solutions that address business needs and requirements. Develop functional specifications, user stories, and system designs to guide solution development.
• Manage business analysis activities within projects, including requirements management, stakeholder communication, and coordination with cross-functional teams. Ensure timely delivery of project milestones and deliverables.
• Perform quality assurance activities, such as validating requirements, conducting user acceptance testing (UAT), and ensuring that delivered solutions meet business requirements and quality standards.
• Engage with stakeholders at various levels of the organization to understand their needs, gather feedback, and build consensus around proposed solutions. Communicate effectively to manage expectations and address concerns.
• Develop training materials and documentation to support end-users in adopting new systems or processes. Provide training sessions and support to ensure successful implementation and user adoption.
• Identify and assess risks associated with proposed solutions or changes to existing processes. Develop risk mitigation strategies and contingency plans to address potential issues and minimize disruptions.
• Stay updated on industry trends, best practices, and emerging technologies in business analysis. Actively participate in knowledge sharing, training, and professional development activities to enhance skills and capabilities
• Promote an autonomous work culture by encouraging self-management, accountability, and proactive problem-solving among team members.
• Serve as a Spin Culture Ambassador to foster and maintain a positive, inclusive, and dynamic work environment that aligns with the company's values and culture.

Required Knowledge and Experience

• Minimum 2 to 4 years of experience in business analysis or related roles.
• Bachelor's degree in business administration, management, information systems, computer science, economics, or a related field.
• Experience working on a variety of projects across different phases of the project lifecycle, from initiation to implementation. Should have exposure to managing requirements, conducting analysis, and collaborating with cross-functional teams.
• Comprehensive understanding of business analysis concepts, methodologies, and techniques, including requirements elicitation, analysis, documentation, and validation.
• Knowledge of the industry, including key business processes, terminology, regulations, and