Dual Enrollment and Student Accounts Coordinator

Description

Job Title: Dual Enrollment and Student Accounts Coordinator

Department: Student Financial Services

Reports To: Director of Student Financial Services

FLSA Status: Exempt

Prepared By: AVP Enrollment Management

Prepared Date: 12.11.2024

Approved By: AVP Enrollment Management

Approved Date: 12.11.2024

Position Summary

Serves as the financial aid coordinator and liaison for dual enrollment students and ensures timely, effective, and thorough communication and collection regarding financial obligation for prospective and current students.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Manages communication with students and parents regarding statements, due dates, payment options, and collection on current student accounts to expedite drawdowns and funds being sent to the University in a timely manner.
• Manages all aspects of dual enrollment financial aid including communication with the dual enrollment offices, consortium agreements, and preparation of student aid files, with the exception of final data entry for the state.
• Researchers and processes direct deposit refunds, direct deposit returns, and similar items.
• Counsels students and parents regarding financial obligations and payment plans.
• Returns phone calls and emails from both personal and the general student financial services phone and email account.
• Assists the Director of Student Financial Services with special projects as assigned
• Builds knowledge and understanding of all Student Financial Services processes in order to provide relief to the team due to unexpected absences and high-volume seasons.
• Once a working knowledge of the job is achieved, serve as Student Financial Services lead in absence of the Director of Student Financial Services.

Supervisory Responsibilities

This position will supervise student workers.

Office Hours

• MTWRF: 8am-5pm (1-hour lunch break)

Competencies

To perform the job successfully, an individual should demonstrate the following competencies.

Interpersonal Skills: Focuses on solving conflict, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to others’ ideas and tries new things

Customer Service: Manages difficult or emotional customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service. Responds to requests for service and assistance. Fulfills commitments.

Oral Communication: Speaks clearly and persuasively in positive or negative situations. Listens attentively. Provides clarification when necessary. Responds well to questions.

Demonstrates group presentation skills. Participates in meetings.

Written Communication: Writes clearly and informatively. Proofs and edits work for spelling and grammar. Varies writing style to meet needs. Presents numerical data effectively. Able to read and interpret written information.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Attendance/Punctuality: Is consistently at work and on time. Ensures work responsibilities are covered when absent. Arrives to meetings and appointments on time. Respects the time of others.

Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality.

Dependability - Follows instructions, responds to management direction. Takes responsibility for own actions. Keeps commitments. Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Other Skills and Abilities: Ability to promote a positive image of Freed-Hardeman University. Knowledge of the collegiate admissions process.

Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform