Onboarding Project Manager

As Marqeta’s Onboarding Project Manager, you will be a vital part of our mission to change the way money moves. You'll work within our GTM team, which comprises four critical functions: Revenue, Strategy & Operations, Customer Solutions & Delivery, and Partnerships.

This position will support our project implementation efforts by being responsible for educating, motivating, and launching our customers on the Marqeta platform.

We work Flexible First. This role can be performed remotely anywhere within the United States or from our Oakland, CA headquarters. 

We’d love for you to join us!

The Impact You'll Have

• Work with customers, payment networks, banks, vendors, and cross-functional teams to ensure program delivery with accuracy and quality.
• Act as the primary point of contact for customers during implementation, building relationships and understanding integration needs.
• Use project management tools and methodologies to deliver projects on time and to exceptional standards.
• Develop strong relationships within Marqeta to streamline customer onboarding.
• Communicate effectively in a regulated and technical environment, partnering with revenue leads on customer needs.

Who You Are

• Typically requires 2 to 4 years of related experience with a Bachelor's degree; or equivalent experience and PMI certification.
• A Master of Time Management: You consistently meet deadlines through effective scheduling and resource allocation. Skilled at creating realistic timelines and monitoring progress against key milestones.
• Exceptionally Organized: You exhibit strong organizational abilities with meticulous attention to detail. You can manage multiple priorities simultaneously while maintaining accuracy in all project documentation and tracking systems.
• A Natural Problem-Solver: You identify challenges proactively and implement effective solutions. You think critically to troubleshoot issues that may impact project timelines or deliverables.
• A Relationship Builder: You develop and maintain productive working relationships with team members, stakeholders, and external partners. You demonstrate diplomacy when managing competing interests and priorities.
• Excellent Communicator: You demonstrate strong verbal and written communication skills with the ability to effectively convey information across all organizational levels. Adept at facilitating meetings, preparing concise documentation, and ensuring all stakeholders remain informed.
• Self-Motivated: You take initiative, work independently, and take appropriate action without direct supervision. You anticipate needs and proactively address potential roadblocks.
• Highly Adaptable: Navigates changing priorities with ease and maintains composure during high-pressure situations. Quickly adjusts approach based on evolving project requirements.

Nice-To-Haves

• Background in payments or financial services
• Experience with implementation projects for Midmarket and Enterprise clients
• Familiarity with Smartsheets, Jira, Salesforce, and other collaboration tools
• Experience supporting Revenue-facing teams

We hope you're feeling excited about the role. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so again, don’t hesitate to apply — we’d love to hear from you.

Your Manager

Donna Evans, Manager, Onboarding

Typical Process

• Application Submission
• Recruiter phone call
• Hiring manager video call
• A virtual presentation to a panel of Marqetans followed by a Q&A session.
• Director-level virtual meet and greet.
• Offer!

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:

• National: A baseline tier that applies to most of the geographic territory of the United States.
• Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA