Senior Specialist, Customer Enablement

Job Title:

Senior Specialist, Customer Enablement

Job Description:

PREFERRED LOCATIONS FOR THIS ROLE INCLUDE AZ, OR, AND THE EAST COAST  (ESPECIALLY MA)

The Role 

Entegris is seeking a Senior Customer Enablement Specialist to join our North America Commercial team. In this role, you will be responsible for increasing Customer Satisfaction for some of Entegris’ largest Customers while meeting established Revenue expectations.  This will be accomplished through diligent focus on resolving difficult and complex Customer problems and driving for higher efficiency with internal processes.   

What You’ll Do 

• Remotely manage and interface with assigned Strategic Account in North America for mature product lines and reoccurring Revenue 

• Lead internal actions to resolve Customer priority issues  

• Provide up to date and accurate forecasts for assigned accounts 

• Manage consignment inventory program with Customer to ensure that guidelines are being met and prevent stale inventory 

• Partner with Finance and other related functions for escalation resolution of Accounts Receivables 

• Manage Product allocations to ensure highest levels of Customer Satisfaction per CXI metric 

• Lead Semi-Annual Business Review process in collaboration with Key Account Managers 

• Collaborate cross functionally and across divisions to track and drive improvements in on-time shipments 

• Ensure Quality and PCNs are communicated correctly with Customer and stay on schedule 

• Continually build strong Customer relationships that provide key insights into the business 

• Perform additional tasks as needed to support team and organizational goals. 

What We Seek 

Education: B.S. degree in Business or related field (or equivalent experience). 

Experience: Minimum of 5 years in Sales with 2 years in Semiconductor Manufacturing industry  

Skills: proficiency in MS Office; strong communication and problem-solving skills;  

Success Metrics 

• High customer satisfaction as measured by Entegris’ CXI score. 

• Effective resolution of customer issues. 

• Continuous improvement and innovation in Customer Enablement