Commercial Services Specialist II (Manheim)

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Commercial Services Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $24.09 - $36.11/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

This position is responsible for managing successful relationships with clients and their internal business partners. The Commercial Services Specialist is responsible for the accurate and efficient preparation of vehicles for sale by collaborating with several departments within the auction. This role maintains and updates inventory on a continuous basis in order to assign and prepare vehicles for sale as required by specific clients.

Job Responsibilities: 

• Input vital vehicle information into the AS 400 system by reviewing Condition Reports and Work Orders from recon shops. Update announcements, lights, and mark units certified, etc.

• Develop and manage relationships with internal and external business partners, and assist with auction operations from start to finish, right up to notifying customers of the latest news.

• Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each customer vehicle. Contact customer coordinators, service vendors and /or account representative when the information is missing.

• Respond to customer inquiries related to vehicles in a timely manner. Provide quality service and assist in resolving problems.  

• Pull and update consignment inventory information of vehicles transmitted by customer. Investigate transmission errors. Verify vehicle eligibility for the sale and provide customer with inventory reconciliation report.  

• Establish customer vehicle files in the computer system. Update vehicle files on a continuous basis with standardized abbreviations to ensure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded.  

• Seek floor price information from account representative and enter it into computer system.

• In coordination with account representative, account operations coordinator, and account specific procedures, prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.

• Maintain and update physical vehicle inventory files that document all activities relative to each customer vehicle, assuring accurate sale processing/closing records.

• Communicate with our accounting and commercial progression teams to balance sale and perform post-sale invoicing as needed.

• Prepare various reports identified in client agreements.

• Run Autocheck for inventory to identify items to announce during sales to eliminate arbitration.

• Collaborate with arbitration on pending units for updates and keep clients informed of status and resolution.

• Navigate multiple systems, applications, and databases, to include client systems as needed (UVIS, RIMS, etc.).

• Audit vehicle records and work with Posting and Procurement to ensure contractual rates are correct and all recon expenses are posted in the correct accounting buckets.  Request any invoices needed.  

• Post payments received from clients in workbench, along with any adjustments needed.

• Work with Ready on aging pickup records to ensure ETAs are updated and SLAs are met. Obtain information including transportation, Condition Reports, bills, etc.

• Follow up on aged titles to ensure vehicle qualification and reduce cycle time.

• Work with Front Office regarding title issues.

• Collaborate with client redemption customers to schedule appointments and/or facilitate units returning to repo lot for redemption.

• Partner with Auction Dispatcher on units vended out to dealerships and update clients.

• Manage/reconcile inventory by releasing upstream so