Customer Experience Specialist

Job description: Customer Experience Specialist

This opportunity invites you to join a moving and storage company that excels in delivering exceptional customer experiences. With a friendly team and a positive work environment, our client is actively seeking a highly organized, efficient, and professional team member to oversee day-to-day administrative operations, with a strong focus on efficiency, time management, and outstanding customer service.

Job Responsibilities:

• Presenting and discussing several moving options and services based on the customers needs, desires, and situation.

• Communicating with customers and coworkers effectively to build the overall customer experience.

• Converting phone estimates into scheduled moving jobs.

• Outreach to previous customers for new sales opportunities.

• Accepting payments via phone.

• Calculating move inventories and estimating time & cost projections.

• Contacting customers about new sales and special events.

Requirements:

• Excellent written and verbal communication skills, with a particular emphasis on outstanding phone communication.

• 2+ years of experience with customer service.

• Sales background is preferred.

• Ability to multitask and prioritize projects.

• Ability  to complete complex administrative tasks with minimal supervision.

• Experience with scheduling.

• Strong tech-savviness is required. 

• Familiarity with Microsoft Office, Google Drive, Slack, CRM software, and QuickBooks.

• Comfort with a fast-paced environment.

• Flexible schedule.

Compensation: $800 - $1500 based on experience.