Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet.  More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook  I YouTube

Job Description

Purpose

The Senior Customer Experience Partner is responsible for managing elevated and complex customer needs while ensuring a consistently high level of customer satisfaction. This role serves as a key resource for onboarding and ongoing training, supporting new team members as well as providing refresher and process‑update training in collaboration with the Training Manager.

The Senior Customer Experience Partner is fully trained to enter orders directly into the JDE system and manages all sales orders requiring specialized handling that cannot be completed through the MyAmcor website. This role also maintains deep expertise in the TICS system and oversees all activities related to returns and credits with a high degree of accuracy.

In addition, the Senior Customer Experience Partner manages key business accounts and strategic customer portfolios, contributing to increased sales effectiveness and overall profitability.

Responsibilities

• Answers incoming phone calls from customers, solving customer issues and ensures customer satisfaction
• Manages elevated customer issues, specialty accounts, and orders requirin