Customer Service Manager - Helsinki

At Aimo Park, we believe that parking is not just a final destination - it is part of the journey. We are reshaping the way mobility works and building toward a future where smart, user-centric, and environmentally friendly solutions are part of everyday life. Aimo Park is the leading parking operator in the Nordics, transforming parking into smarter, smoother, and more sustainable solutions. At the heart of our work are people - our employees, customers, and stakeholders. We aim to make everyday life easier through the power of technology, innovation, and a strong sense of community

We are now looking for an experienced and development‑oriented

CUSTOMER SERVICE MANAGER Helsinki 

We are seeking a customer service professional who is passionate about leadership, inspired by service, and oriented towards continuous improvement.

As a Customer Service Manager, you will be responsible for leading Aimo Park Finland’s customer service operations, developing the service experience, and ensuring smooth day‑to‑day operations. This role combines people leadership, operational management, service process development, and the use of data to support decision‑making. You lead your team by example and build a culture where the customer, quality, and shared success are at the center.

Key responsibilities: 

• Customer service team leadership

  Coaching, supporting, and providing direction for the team’s daily work.

• Operational management

  Ensuring smooth operation of service channels, managing queues, resource planning, and meeting SLA targets. 

• Service process and quality development

  Standardizing operating methods, promoting continuous improvement practices, and elevating the customer experience to the next level. 

• Analytics and reporting

  Using data to inform decisions, identifying bottlenecks, and proposing development actions.

• Cross‑team collaboration

  Close cooperation with sales, key account management, finance, technical solutions, and service production.

• Handling escalated customer cases

  Ensuring high service quality across all customer touchpoints.

• Developing team competence

  Training, onboarding, continuous learning, and maintaining clear structures for daily operations.

Why Aimo Park? 

At Aimo Park, we build the future of parking - smart, user‑centric, and responsible. We offer you a role where you will directly influence our customer experience and develop Finland’s entire customer service operation.

We offer:

• A modern and flexible working environment

• The opportunity to influence and develop operations

• Comprehensive occupational health services

• The support and development opportunities of a stable Nordic group

• The employment relationship is full-time and permanent

What we expect from you

• At least batcher degree

• Experience in customer service leadership and operational people management (min. 5 years)

• Understanding of customer experience, service processes, and data‑driven development

• Ability to analyze service performance and take development actions based on insights

• Strong communication and collaboration skills; ability to work with multiple stakeholders

• Ability to lead change and establish clear operating models

• Knowledge of the real estate sector is considered an advantage

• Fluent Finnish and English skills (Swedish is a plus)

Application

The application period ends on 5.4.2026, but we will begin interviews during the application period and will fill the position as soon as we find the right person.

More information about us: www.aimopark.fi 

Warm welcome to help build outstanding customer experience and the next generation of parking at Aimo Park!