Customer Segment Consultant I

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
Accountable for design, analysis, execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business). Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals. Accountable for initiative support, coordination, robust analysis and

communications.

This role will be responsible for driving design and management for strategic initiatives that impact the Financial Center.  This role will own the development, coordination, and implementation of projects, including project plans, design deliverables, governance requirements and communications. The ideal candidate will demonstrate strong project management skills, resourcefulness, and the ability to manage multiple workstreams simultaneously.   Role requires strong communications skills and partnership with business partners, subject matter experts and stakeholders to meet deadlines and deliver high quality project results.

The ideal candidate will demonstrate a strong combination of strategic thinking, tactical planning and project management skills along with the ability to complete analysis and prioritize multiple projects without direct management. The role requires the ability to develop strong partnerships and coordination with business partners in Retail, Preferred, Small Business, Mortgage and other lines of business as well as LRC, Technology, HR and Finance.

Responsibilities:

• Lead project management routines with work team including line of business, support, and technology partners to ensure effective and timely execution.

• Develop initiative materials, including leadership presentations, process and procedure documents, detailed timelines and implementation plans, readiness materials and technology requirements.

• Execute data analysis to derive relevant findings and utilize to develop and support solutions and process improvements.

• Coordinate stakeholder, leadership, and governance reviews.

• Drive initiative implementation and communications working with partners and front-line leaders.

• Develop and manage project plans, agenda planning and program timelines to ensure deadlines are met and projects remain on track. 

• Builds strategic relationships with key business partners to ensure financial center business initiatives are met.

• Strong business, operational, and procedural knowledge of a financial center.

• Work effectively under pressure and time constraints.

• Adjust rapidly to changing demands and priorities.

• Manage multiple priorities simultaneously & work independently.

• Organized and professional with an ability to work with business partners to meet deadlines.

• Deep understanding and working knowledge of CAST, UCRA, and other change management related tools

Required Qualifications:

• 3+ years of program management or related experience

• Business acumen (Financial Center Sales and Operations) with proven ability to leverage expertise with credibility and impact

• Leadership skills and proven experience leading projects with multiple stakeholders

• Ability to develop and maintain strong relationships across the organization

• Strong written and oral communication skills, including ability to influence partners and drive consensus

• Excellent project management and process design skills

• Proficiency with Microsoft PowerPoint, Exce