Senior Federal Deployment Manager | Active Security Clearance

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Description

Your Career

The Palo Alto Networks Xpanse Deployment Management team is responsible for the successful implementation, execution and relationship management of all national security engagements. This team sits between Sales, Product, and Engineering to deliver maximum analytical value to our end users, ensure strong product engagement, drive renewals and expansions, solicit product feedback, and scope new product features. 

As a Senior Deployment Manager, you will serve alongside mission-focused, cross-functional teammates to identify processes, product features, and deployment strategies that pave the way for Xpanse to scale quickly both within existing customers and to new customer bases. Senior Deployment Managers will work with senior team members and executives across Palo Alto Networks to continually improve product performance and impact, effect customer satisfaction and retention, and facilitate rapid feedback loops between Product and our users. 

Your Impact

Onboarding

• Training users on the technical functions of the Expander and ILI platforms
• Conducting leadership briefings at customer sites to ensure understanding of Xpanse’s capabilities and engagement progress
• Definiting workflows, implementing Expander and ILI into existing toolkits, and understanding their most pressing challenges
• Embedding with the customer to maximize impact and operationalization

Account Management

• Driving user engagement and adoption; understanding the unique bureaucratic environments in which the user operates
• Leading customer training with Xpanse products and services
• Managing relationships with user-level and executive-level stakeholders
• Providing analytical support at customer request; guiding customers through analytic workflows within Expander, participating at all stages of customer investigations to drive wins; this requires mastering our product capabilities and providing ongoing QA support for Expander and ILI
• Technical troubleshooting (in collaboration with Engineering team)
• Serving as “customer advocate” with members of product management and engineering to improve our products
• Soliciting and documenting customer feedback using qualitative and quantitative methods 
• Writing and disseminating detailed engagement progress reports to relevant team members across the team

Renewals and Expansion

• Working closely with Sales to facilitate contract renewals and customer expansions on products and services

Qualifications

Your Experience 

• 7+ years of experience in technical client engagement and/or technical intelligence analysis
• Familiarity with government and military organizational structures, e.g., how mission priorities and workflows influence technology adoption
• Ability to systematically analyze challenges and drive measurable improvements in user adoption 
• Strong communication and presentation skills with the ability to brief senior leaders
• Demonstrated ability to learn and absorb new technical domains quickly
• Advanced understanding of broad cybersecurity issues (plus, not a requirement)
• Proven track record of thriving in cross-functional environments and building trust across Sales, Product, and Engineering
• Active U.S. TS/SCI security clearance required at time of hire
• Travel expectations of 30% annually

Additional Information

The Team

Our theater-based Technical Solutions team collaborates with large organizations around the world to accelerate platform adoption and ensure long-term customer success. As part of our Worldwide Technical Solutions organization, you find fulfillment in empowering our technical sellers with access to AI-driven tools and automation, demos and sandboxes, design and deployment guides, and comprehensive technical training and certifica