Principal/Architect- Software Engineering - Availability

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Site Reliability Engineering (SRE) combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. SRE ensures that Salesforce services have reliability, capacity, performance and the availability to deliver our customer's needs and a rate of improvement that our customers expect. 

Our software development focuses on enabling service owners to operate their services safely at scale, whether through paved path integrations onto observability frameworks, optimizing existing systems, designing infrastructure or eliminating work through AI/ML investments or traditional automation. On the SRE team, you’ll have the opportunity to manage the complex challenges of scale which are unique to Salesforce, while using your expertise in coding, algorithms, complexity analysis and large-scale system design. SRE's culture of diversity, intellectual curiosity, problem solving and openness is key to its success. Our organization brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.

The SRE practice at Salesforce is evolving, and this role will shape the technical strategy for SRE and influence the strategy for the Availability Cloud as a whole.  You will embed with product owning teams, define the availability roadmap and deliver directly against it.  Most importantly, you will mature  the SRE practice, mentoring and actively developing the engineers around you.  Your success is measured by scaling the impact and delivery of your community. 

This role is critical to our success, as you will lead the charge in uncovering technical themes, designing solutions, and implementing through software engineering cycles to improve the reliability of customer facing services. You will be hands-on, reading and writing code to improve availability for our customers. You will work directly with other engineers on suggested solutions.

You are not afraid to challenge the status quo, you are opinionated, and passionately advocate for the best outcomes for our customers. You communicate effectively, influence cross-org through reliability architecture programs with data-driven insights, and collaborate deeply across technical and business boundaries.

Responsibilities:

• Spearhead and enable the culture of Service Ownership to flourish and thrive.   Define healthy service ownership practices and work with embedded teams to develop the knowledge and ownership practice

• Engage in and improve the whole lifecycle of services—from inception and design, through to deployment, operation and refinement.

• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.

• Develop full paved path observability platform  integrations and necessary automations to maintain service, system and product health

• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for and delivering changes that improve reliability and velocity.

• Practice sustainable incident response and blameless post mortems. Uphold the quality and high standards  of post mortems as part of the Architect community at Salesforce

• Comfortable with hands on coding at least 25%

• Develop and grow the engineering talent around you

Minimum Requirements

• 15+ years of software development and engineering experience

• Hands-on experience designing, building and operating large sca