Account Manager - Mon - Fri 8am-5pm

Williams Lea is hiring for an Account Manager for our Chicago office to work Monday to Friday, 8:00 am to 5:00 pm!

Pay: $78,375 - $82,500.00/salary

Benefits:

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Company Provided Parking
• Additional Employee Perks and Discounts

This role will be responsible for executing service delivery at Williams Lea . The Manager of Operations will communicate a vision for how Williams Lea best serves our clients across multiple service offerings and empower and enable their team to bring that vision to life.  The role focuses on delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team development. 

Job duties 

(* denotes an “essential function”)  

• *Establish the quality of service delivery across their portfolio of accounts 
• *Implement standardized processes for all aspects of operations 
• *Track operational controls and ensure management information reporting requirements are fulfilled 
• *Accomplish action items from account plans 
• *Maintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client services 
• Follow delegations of authority for operations team  
• *Partner with functional teams, adhering to appropriate corporate policies, internal controls, and reporting 
• *Manage staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback 
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality 
• *Investigate and resolve issues escalated by the portfolio client(s) and communicate significant issues to the Operations Director and client services 
• Have a strong knowledge clients’ businesses and the impact of our services 
• *Manage overall performance metrics of accounts/departments against contract/target  metrics 
• Provide team with clear communications regarding target metrics/expectations and support their achievements  Escalate  operational, compliance and financial risk areas  *Manage the selection, induction, development, retention, motivation and performance of direct reports 
• Establish a structured succession plan for key roles 
• *Suppo