Business Office Manager

Description

Job Title: Business Office Manager

General Summary: Management position responsible for directing and coordinating the overall functions of the medical billing and coding office to ensure maximization of cash flow.

Supervisor: Chief Financial Officer

Supervisory

Responsibilities: Daily supervision over the medical billing office.

Essential Job Responsibilities:

1. Oversees the operations of the billing department including medical coding, charge entry, claims submissions, payment posting, eligibility verification, accounts receivable follow-up, and reimbursement management.

2. Serves as the practice expert and go to person for all coding and billing processes.

3. Analyze billing and claims for accuracy and completeness; follow up on any issues.

4. Prepares and analyzes accounts receivable reports. Collects and compiles accurate statistical reports.

5. Audits current procedures to monitor and improve efficiency of billing and collections operations on an ongoing basis.

6. Ensures that the activities of the billing operations are conducted in a manner that is consistent with overall department protocol, and are in compliance with Federal, State, and payer regulations, guidelines, and requirements.

7. Participates in the development and implementation of operating policies and procedures.

8. Analyzes trends impacting charges, coding, collection, and accounts receivable and take appropriate action to realign staff and revise policies and procedures.

9. Keep up to date with insurance carrier rule changes and distribute the information within the practice.

10. Understands and remains updated with current coding and billing regulations and compliance requirements.

11. Maintains a working knowledge of all health information management issues such as HIPAA

12. Maintains library of information/tools related to documentation guidelines and coding.

13. Supervises billing office personnel, which includes work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.

14. Coordinates team member time off in a manner that does not negatively impact necessary daily functions.

15. Performs other miscellaneous job-related duties as assigned.

Knowledge

• Thorough understanding of medical billing, collections and payment posting, revenue cycle, third party payers, Medicare; strong knowledge of Indiana and Federal payer regulations.

• Working knowledge of CPT and ICD10 codes, HCFA 1500 claim form, HIPAA, billing and insurance regulations, medical terminology, insurance benefits and appeal processes.

• Possess excellent communication skills, including the tact required for securing payment, discussing patients’ finances or dealing with employee issues.

• Knowledge of current health information technologies and applications.

Skills / Abilities

• Finely tuned leadership skills that can guide department to common goals.

• Recognize, evaluate, solve problems, and correct errors, and develop processes to improve overall departmental performance.

• Detail Oriented

• Dedication to see issues from start to finish.

• Effectively and tactfully communicate with physicians, patients, insurers, colleagues and staff

• Driven for excellence; Lateral thinker

• Quick learner and computer-savvy

• Work under minimum supervision and demonstrate strong initiative.

Work Environment

• Work is performed in a busy office environment and requires desk work.

• Frequent contact with employees, providers other management and outside agencies.

Mental/Physical Requirements

• Frequent mobility and/or sitting required for extended periods of time.

• Manual dexterity for using a computer keyboard.

• Some bending and stooping required.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities,

knowledge, skills, abilities and working conditions may change as needs evolve.

Full job description

Busy medical practice in NE Indianapolis area is currently seeking an experienced Medical Business Office Manager with extensive knowledge of medical billing, coding and supervision of personnel as well as a working knowledge of Revenue Cycle Management. Should be organized, detail- oriented and driven for excellence. Must be computer-savvy with the ability to learn software platforms quickly. Should have knowledge of insurance carriers, their online portals and be able to troubleshoot the A/R and claims process. Familiarity with the coding, billing and collections process is a must as oversight in these areas will be necessary. Salary is competitive and commensurate based on experience

This position is a Monday