Membership Coordinator for Powder Haven Community

Description

Powder Mountain is a year-round resort and real estate development project nestled throughout 10,000 acres in the Wasatch Mountains of Northern Utah. Recently acquired by Reed Hastings, Co-Founder of Netflix, Powder is committed to staying uncrowded and independent—and we’re revolutionizing the ski industry along the way. Join our mission to spark wonder by creating a unique place that fuses mountain recreation, art, and meaningful connection.

We’re looking for Big-Hearted Champions Who Pick Up the Trash. If you’re a passionate, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.

We Are:

Big Hearted - Passion, Caring & Warm, Joyful, Generous

Champions - Team - Not Family, Intolerant of Mediocrity, Tenacious, Seeks Feedback

Who Picks Up the Trash - Does What is Best for Powder and Our Guests, Resourceful, Selfless

Our Commitment to Equality:

Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams. 

Appearance Guidelines:

Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.

Perks of Joining Our Big-Hearted Champions: 

• Health, Vision, Dental Benefits
• 401K Plan and company match
• Employee Assistance Program 
• Generous Paid Time Off 
• Company provided Life Insurance & Short-Term Disability 
• Seasonal Ski & Summer Passes for self, self & dependents + Buddy Vouchers
• Membership to Wolf Creek Fitness Club and Golf Course
• UTA Ski Bus Pass and Employee Shuttle Service 
• Powder Mountain Retail/Rental Discount and On-Mountain F&B Discounts
• Powder Mountain Snowsports School Discounted Lessons
• Access to Expertvoice.com, Outdoorly.com and partner discounts.
• Powder Mountain on-snow uniform for specific roles.
• Free On-site Gourmet Employee Lunches
• Flexible and Hybrid Workplace Environment
• New Modern Office with Indoor/Outdoor Meeting Spaces

Requirements

Role: Powder Haven Membership Coordinator

Status: Full-Time, Year-Round, Salary
Reports To: Head of Membership Experience
Location: Powder Mountain Ski Resort - Powder Haven Private Membership Community

Powder Haven is a vibrant private membership community dedicated to fostering connections, enriching experiences, and delivering impeccable service to our members. We pride ourselves on providing a seamless and enriching experience that reflects our commitment to excellence, community, and efficient operations. Our team is the heart of this mission, working collaboratively to create an environment where our members feel supported through organized and well-managed systems.

Position Overview:
We are seeking a highly organized and detail-oriented Membership Coordinator to join our team. This role is crucial in supporting the Membership Team's backend operations, ensuring efficient web and content management, seamless communication coordination, and effective member support through organized processes. The ideal candidate will be tech-savvy, with strong communication skills and a passion for operational excellence. You will work closely with the Head of Membership Experience to execute all departmental needs, ensuring that our systems and communications run smoothly and efficiently.

Key Responsibilities:

• Web & Content Management:
  • Manage and maintain membership-related content on our website and other digital platforms, ensuring accuracy and timeliness.
  • Oversee the programming calendar, ensuring all events and updates are effectively communicated to members.
  • Handle backend management of membership portals, ensuring a seamless user experience.
• Member Communications Coordination:
  • Coordinate messaging across platforms, including WhatsApp, ensuring clear and consistent communication.
  • Draft communication plans and review drafts to ensure alignment with community values and goals.
  • Assist in managing general inquiries related to membership via structured communication channels.
• Operational Support:
  • Troubleshoot access issues related to membership portals and event management systems.
  • Assist with billing inquiries, including managing past-due fees and annual due