Supervisor, Patient Access - Doral

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The University of Miami Health System has opened the second phase to our state-of-the-art facility in Downtown Doral that serves as a western hub for our distinguished regional network of ambulatory services. This 160,000 square foot expansion will continue to bring world-class academic medicine, cutting-edge technology, and innovative treatment options to the rapidly growing Doral community.  UHealth at Doral will have services through the Sylvester Comprehensive Cancer Center, Bascom Palmer Eye Institute, and the Desai Sethi Urology Institute, as well as specialties such as cardiology, endocrinology, otolaryngology, gastroenterology, dermatology, and more. The expansion will provide residents with innovative, specialized medical services in the heart of their community. UHealth at Doral will have 8 operating rooms, 3 endoscopy procedure rooms, 33 cancer treatment bays, over 60 multidisciplinary exam rooms, and supporting ancillary services like imaging, lab, and respiratory therapy.

Core Job Summary:

The Supervisor, Patient Access (On-Site) oversees and supervises the day-to-day business and clinical support operations of assigned location and Tier 1 team responsible for ensuring a smooth operational patient flow by providing a wide range of critical front end revenue cycle and clinic support operations, for hospital and practice-based locations across the University of Miami Health System The Supervisor, Patient Access (On-Site) anticipates patient volume, monitors patient flow, and staff productivity, to ensure that all patients, customers, visitors, and staff are well served by provided a pleasant and organized atmosphere, appropriate for all ages, ethnic groups, and physical handicaps.

Core Responsibilities:

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.

• Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition.

• Ensures that staff members adhere to all established policies and procedures.

• Assists with planning, organizing, and scheduling to accommodate daily expected volumes.

• Communicates any patient flow issues to appropriate managing staff.

• Verifies patient demographic and insurance information, and edits information, as necessary.

• Explains consent for treatment, financial liability, and HIPPA to patients.

• Initiates performance management processes to address on-going performance issues.

• Makes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds.

• Identifies and recommends process changes that will improve overall performance and efficiency of the registration process.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

• Ensures employees are trained on controls within the function and on University policy and procedures.

• Monitors staff compliance with key business initiatives and inspires team to achieve established Key

• Performance Indicators including but not limited to patient satisfaction, co-pay, and previous balance collections, registration processing time, and denials

• Maintains harmonious and collaborative working relationship with all healthcare team members.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Addendum:

• Supervises the day-to-day operations of Tier 1 essential workers that provide critical functions that cannot be paused in traditional and non-traditional healthcare settings and who perform a wide range of functions from prearrival to discharge utilizing multiple systems simultaneously, including but not limited to: EPIC MyChart, Grand Central ADT Prelude, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact Communication, and Aria Oncology. 

• Coordinates wide ran