Front Desk Clerk - Holiday Inn & Suites Virginia Beach - North Beach

Situated along an impressive stretch of oceanfront on the Virginia Beach Boardwalk, Holiday Inn & Suites Virginia Beach – North Beach is a premier family-friendly resort offering an unforgettable beachfront experience for leisure travelers, families, and groups. The resort features 238 oceanfront guest rooms and suites, each with private balconies or patios designed to showcase breathtaking views of the Atlantic Ocean and provide comfortable resort-style living. 

Guests enjoy a wide range of amenities designed for relaxation and entertainment, including multiple lagoon-style outdoor pools, direct beach access, a complimentary 48-seat movie theater, and several on-property food and beverage outlets. Families especially appreciate kid-friendly experiences such as Splash Kamp activities and breakfast where kids eat free. With its oceanfront location and resort-style amenities, North Beach delivers a vibrant and memorable stay for every guest. 

Holiday Inn & Suites Virginia Beach – North Beach is proudly operated by Harrison Group, a third-generation family-owned hospitality company that has been serving guests since 1951. Headquartered in Ocean City, Harrison Group operates a diverse portfolio of hotels and restaurants across coastal destinations including Virginia Beach, Corolla, and Jacksonville Beach. The company is committed to continually enhancing its properties, investing in renovations, and delivering exceptional hospitality experiences for guests while creating rewarding career opportunities for its team members. 

Job Title: Front Desk Clerk                  Location: Holiday Inn & Suites Virginia Beach – North Beach

Reports to: Assistant General Manager

Basic Purpose:

The Front Desk Clerk is responsible for providing professional and courteous service to guests while managing the daily operations of the hotel front desk. This role serves as the primary point of contact for guests and is responsible for check-in and check-out procedures, managing reservations, addressing guest inquiries, and ensuring accurate records of bookings and payments. The Front Desk Clerk plays a key role in creating a welcoming first impression, supporting guest satisfaction, and coordinating with other departments to ensure a smooth and enjoyable guest experience.

Essential Functions:

1.       Greet and welcome guests upon arrival and complete check-in and check-out procedures in accordance with hotel standards.

2.       Register guests by collecting and verifying necessary information including contact details, identification, and payment information.

3.       Manage online, phone, and in-person reservations, ensuring accurate entry into the reservation system.

4.       Inform guests about available rooms, hotel rates, amenities, and property services.

5.       Verify guest payment methods and process transactions in accordance with hotel policies.

6.       Maintain accurate and up-to-date records of reservations, room assignments, and payments.

7.       Respond promptly and professionally to guest inquiries, requests, and complaints.

8.       Coordinate with housekeeping to ensure rooms are clean, ready, and properly prepared for arriving guests.

9.       Confirm group reservations and assist with arrangements for group arrivals, events, or VIP guests.

10.   Promote and upsell hotel services, amenities, and facilities when appropriate.

11.   Follow front office policies and procedures to ensure smooth daily operations.

12.   Perform additional duties as assigned.

Education:

High school diploma or equivalent required; coursework or a degree in hospitality, tourism, or hotel management preferred.

Experience:

1.       Previous experience as a hotel front desk agent, receptionist, or similar customer service role preferred.

2.