Bilingual Behavioral Health Coach (French/English) - Nationwide

About the French Bilingual Behavioral Health Coach at Headspace Health:

As we continue to expand, we are seeking experienced bilingual (English/French) behavioral health coaches to support our growing community of members. As a bilingual coach, you will have the opportunity to participate in our French Services program and be a part of a community working collaboratively to bring greater mental health access to the world.

Headspace Health Coaches play an instrumental role in making the Headspace Health mission a reality. You will help people adapt to living healthier lives by discovering their personal strengths, motivations, and skills that will enable them to make lasting changes in their mindsets and behaviors. Coaches have regular touchpoints w/ their members to assist them in constructing attainable goals, offer support and encouragement, track successes and setbacks, and provide resources, tips and strategies to facilitate on-going progress.

Coaches are an integral part of each member’s multidisciplinary care team. They use previous clinical and/or coaching experience, good judgment, and our guidelines to discern when to refer members to a higher level of care, such as Therapy and/or Psychiatry, or other internal or external resources. You will collaborate with our psychiatrists and therapists to help develop and reinforce progress, as appropriate.

Headspace Health coaching is delivered entirely through text-based-chat within the Headspace Health app. 

This means as a Headspace Health coach you’ll be providing services through the use of a computer and with a strong ability to translate your skillset into writing. In addition to coaching our members, you’ll also take advantage of weekly team meetings and process groups, as well as 1:1 supervision and peer to peer quality assurance. As an integral part of Headspace Health, you’ll be invited to participate in a bi-annual company event to foster growth, enhance your skills and work side by side with your colleagues to fulfill the mission of our company.

Important Note:

• As a company, we provide 24/7 support to our members year round which means coaches are assigned to work up to 5 holidays per year.

• We are unable to hire licensed clinicians for this role or individuals 12 months from receiving licensure. Additionally, we are also unable to provide any type of clinical supervision towards licensure.
• Due to the nature of healthcare services provided to our customers, partners and members, all work must be provided in the U.S. Data, specifically personal health information, may not be accessed, disclosed or used outside of the U.S. Please note that the U.S. is limited to the 50 states of the United States -- it does not include U.S. territories like Puerto Rico.
• Ginger supports French speaking members and has bilingual French and English speaking coaches on its team. This is a full-time, W2 role and will require bilingual coaches to provide text-based coaching to members in both French and English, depending on member demand and scheduling. Although bilingual coaches are being hired to support the French Program, due to high demand, they will be called on to provide regular coaching to our English-speaking general audience as well. Since the French Program is newly launching, it is anticipated that the majority of care will be delivered in English.
• Due to our coverage based model of delivering care to meet the demands of our members, at times there may be requests around swapping regularly scheduled days/times for other shifts temporarily to meet those needs. Fulfilling these requests are not required though a level of flexibility and willingness to support these requests is helpful. 

 

Currently Hiring for these shifts:

• B2: Wednesday, Thursday, Friday, Saturday 2pm - 12am PT (5pm - 3am ET

How your skills and passion will come to life at Headspace Health:

• Carry a full, active caseload of English and French speaking members  and complete intakes of new  English and French speaking members
• Attend and respond to multiple tasks, situations and responsibilities simultaneously throughout your shift
• Maintain accurate and timely documentation and paperwork (I.e. assessments, care plans, daily notes and other required paperwork)
• Excellent communication, writing and typing skills (spelling, grammar, syntax) in both French and English. 
• Collaborate through notes with member's Clinical Team to collaborate on their care plan
• Coaching support in both English and French around a variety of topics such as depression, anxiety, stress management, relationships, c