Jobs and Careers

Medical Office Manager (Bilingual Spanish)

United Statesfull_timeVerifiedPosted 10 Sept 2024

💰 $72,000/yr($66,560/yr – $72,000/yr)

About the role

About the Role: We are hiring for an experienced, team-oriented, Spanish-speaking Medical Office Manager. This role will report to the Site Administrator. What You’ll Do:

Directly manage the operations and performance of the outpatient medical clinic, including but not limited to daily operations, revenue cycle, provider schedules and productivity, claims, and budget
Develop and lead a cross-functional team of medical assistants, patient concierges, medical records specialists, and others to deliver best-in-class care experiences for our patients and community, ensuring the team is achieving expected performance, and coaching/mentoring individuals as needed
Monitor the clinic's activities and outcomes against defined goals/KPIs, such as patient satisfaction, clinical and non-clinical staff satisfaction, clinic productivity, profitability, HCC performance, and STAR performance
Identify root causes of operational deficiencies and help implement the best tools, processes, and trainings to correct deficiencies and control costs, working with Site Administrators and other leaders to carry such learnings throughout the organization
Build relationships within the community and support growth and marketing initiatives
Monitor the impact to each site of actual and projected growth in membership, utilization, etc
Collaborate with the Medical Director, Site Administrator, and central leadership team to improve provider satisfaction
Address and resolve provider-related issues
Report on progress, operational issues, and potential areas of future concern
Exude professional demeanor at all times and enforce the same with site teams
Ensure compliance with all applicable regulations and policies; respond appropriately and expeditiously to any emergencies or urgent issues as they arise

Qualifications:

3 years of relevant healthcare experience, including at least 2 years of management experience
Demonstrated ability to adapt and effectively lead in a fast-paced environment, where change is common
Skilled operator who takes data-driven, process-oriented approach towards continuous improvement of clinic operations
Exceptional organizational skills and ability to manage multiple tasks with tight deadlines
Must be bilingual in Spanish

You’re great for the role if you have:

Bachelor’s degree in Business Administration, Healthcare Administration, or a related field (4 additional years of experience may be substituted in lieu of degree)
Healthcare management experience in a managed care environment
Experience as an office manager in a multispecialty clinic (preferably including pediatrics and primary care) with multiple providers
Experience delegating work to other team members
Experience with CHDP Program
Experience with Annual Wellness Visits (AWV) and Senior ACO Medicare patients

Who We Are: Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient. Our platform currently empowers over 10,000 physicians to provide care for ~1 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system. Our Values: