Salesforce Solutions Engineer

Job Title: Salesforce Solutions Engineer

Team: Systems

Location: Hybrid in Atlanta (GA), Chicago (IL), Newark (NJ), or New York City (NYC) 

Employment Type: Full-time

Start Date: ASAP

Hiring Manager: Director, Salesforce Operations

About Braven

Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.

We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students followed by support that lasts through graduation.  

Together, our ambition is to help rebuild the middle class and revitalize the American Dream.

To learn more, take a look at Braven’s Jobs Report.

About the Role

In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring a Salesforce Solutions Engineer who will play a crucial role in maintaining and enhancing Braven’s Salesforce ecosystem. In this role, you will collaborate closely with cross-functional teams to design and implement robust Salesforce solutions that align with Braven’s mission and strategic goals. As a member of the Systems team, you will bring your Salesforce expertise to translate critical user stories and requirements into large-scale projects and help make critical decisions on project scope, resources, and solutions.

This role is on the Systems team and reports directly to the Director, Salesforce Operations.

What You’ll Do

Scrum Participation & Solution Delivery (60%)

• Collaborate with the scrum teams to understand project requirements and objectives.
• Gather requirements, strategize solutions, and execute on user stories assigned.
• Design Salesforce solutions that align with Scrum goals and Salesforce best practices.
• Develop comprehensive technical proposals, including solution design, architecture, and implementation approach.
• Conduct demonstrations and presentations of Salesforce solutions
• Collaborate with cross-functional teams to ensure the successful delivery and implementation of scalable Salesforce projects and solutions.
• Translate Salesforce processes and solutions into user-friendly guidance and documentation.
• Partner with Developers and Architect, when needed, to scope, design, and implement advanced solutions.
• Design scalable and user-centric Salesforce solutions that balance technical feasibility with long-term business needs.

Salesforce Administration (40%)

• Respond to user tickets and ongoing debugging and problem-solving.
• Support the integration and management of third-party tools affiliated with Salesforce (e.g., Mogli, Campaign Monitor, Form Assembly).
• Stay up-to-date with the latest Salesforce features and releases, incorporating updates into existing solutions.
• Analyze and troubleshoot moderately complex Salesforce issues, delivering timely, effective resolutions.
• Other duties as assigned

Requirements

Minimum Requirements

• At least two (2) years of professional experience as a  Salesforce Administrator.
• Salesforce Certifications: Administrator (ADM-201)
• Experience with one or more relevant tools that integrate with Salesforce such as Campaign Monitor, Classy, Conga, Duplicate Check, Excel/Google Sheets, FormAssembly, Mogli, and Tableau.
• Experience utilizing data migration tools such as Data Loader, Workbench, or other third-party integration tools.
• Knowledge and experience in implementing Salesforce best practices related to field creation, page layout customization, and duplicate management.
• Experience with flows to enhance Salesforce automation and streamline processes.
• Familiarity with managing roles, profiles, permission sets, and sharing rules to ensure data security and access control.
• Experience managing sandbox environments and deploying changes into production.

Preferred Qualifications

• Additional Salesforce Certifications: Advanced Administrator (ADM-211); Business Analyst.
• Experience in a non-profit setting using Nonprofit Success Pack (NPSP).
• Experience in Agile methodologies and project management tools (e.g., Asana, Jira, etc.) preferred.
• Strong collaborative skills with a clear understanding of how data and operations contribute to organizational goals.
• Proven ability to support cross-functional and strategically important projects while maintaining at