Sales Coordinator- Stay Aspen Snowmass

Company Description

With roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.  

Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram, Facebook, and X.  

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. 

Job Description

Position Summary
The Stay Aspen Snowmass Sales Coordinator plays a critical role in ensuring an exceptional guest experience for all visitors to Aspen Snowmass. This position works closely with the management team and vacation specialists to maintain the highest standards of customer service while directly managing reservations for various properties. The coordinator serves as a key liaison between guests, internal staff, and hotel/property management companies, driving seamless communication and accurate booking operations. This position reports to The Stay Aspen Snowmass Director.

The budgeted compensation range for this position is $23.50 - $28.50 per. Actual pay will be dependent on budget and experience. 

Job Posting Deadline 

Applications for this position will be accepted until January 15, 2026. 

Essential Job Functions/Key Job Responsibilities

• Serve as a frontline representative for customer service issues related to bookings, applying sound judgment and company policies to maintain service quality.
• Execute the timely and accurate charging of final payments for all confirmed reservations, adhering to established accounting and financial protocols.
• Provide necessary backup and support for inbound telephone sales within the call center environment, ensuring continuity of service during peak periods or staff shortages.
• Responds to emails and phone inquiries from guests regarding reservations.
• Conduct continuous, systematic review and follow-up on all booked reservations to verify data accuracy, completeness, and adherence to booking standards.
• Call compliance monitoring in Revinate phone system.
• Represent Stay Aspen Snowmass through courteous, professional, and friendly service; actively cultivate and maintain positive working relationships with vendors, guests, tour operators, and lodging properties to enhance the company's hospitality presence.
• Evaluate agent phone calls for quality and effectiveness, providing objective critique and analysis that informs targeted coaching and continuous improvement initiatives.
• Other duties as assigned

Qualifications

Education & Experience Requirements

• Minimum of two (2) years of prior experience preferred in a sales or customer service role within the travel, tourism, or hospitality-related industry.
• College degree preferred

Knowledge, Skills & Abilities

• Proficiency with Microsoft Excel
• Proficient knowledge of Microsoft Office Suite
• Strong professional communication skills
• Proficient software knowledge including Inntopia, Resort Technology Partners (RTP), Hotel Property Management, Revinate
• Strong written and verbal communication skills.
• Ability to handle interpersonal and team conflicts in a constructive manner
• Spanish and/or Portuguese language skills a plus

Additional Information

Work Environment & Physical Demands
•    Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements
•    No adverse or hazardous conditions
•    Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance 

Job Benefits 
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