Manager, Specialty Restaurant Operations

This position is on – site in our Royal Caribbean Headquarters 1050–Miami

 

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

 

Position Summary:

The Manager, Specialty Restaurant Operations is responsible for providing strategic direction and support fleetwide operation & newbuild based Restaurant & F&B Leadership to achieve brand and company goals. Main goal is to achieve revenue target on each vessel.

Essential Duties and Responsibilities:

 

Leadership

• Provide all necessary tools to the shipboard team to achieve all KPI’s results in Specialty operations from quality of food to specialty service rating & revenue.
• Create and maintain SOP for each specialty venue and culinary activities.
• Provide Training & Development tools for all Assistant Maitre D’, Maitre D’ and ROM.
• Provides leadership, schedule, training & development to the Senior Traveling F&B Director (TFBD) to help accomplish department and brand goals and objectives as well as maximize output and business effectiveness.
• Provides insights and guidance on operational, performance, and conduct challenges when required.
• Provides strategic direction to the F&B Director & Restaurant Operations Fleetwide, by providing guidance, technical expertise, tools, and resources to achieve the company goals and vision.
• Create and maintain specialty training guide for the wait staff assigned to each specialty venue.
• Create, adjust and maintain specialty inventories for all specialty venues and culinary activities with the assistance of TVL Team and shoreside SR Director Restaurant Operations.
• Provide support to the Dining Coordination Team based in Miami as needed.
• Be an expert of the new Dining Management Program “X-dining” with a future implementation fleetwide with the assistance of the dining team based in Miami and TVL F&B Team.

 

Strategic

• Defines departmental objectives, develops strategic plans, and deploys supporting tactics and project work for Restaurant Operations that support F&B department objectives with the assistance of TVL F&B Team and shoreside Senior Manager MDR/F&B Director, day-to-day-operation.
• Continually supports and role models the ROYAL Way standards for Restaurant Operations through recognition, documentati