Customer Service Associate

SUMMARY:  Assists with store operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Include the following, other duties may be assigned:

• Greets customers upon encounter
• Assists customers as needed in finding items and/or answering questions
• Removes out of date items from display area to include pulling wares and clothing.
• Maintains display areas including special displays, racks, shelves, bins, and other areas displaying items for sale
• Monitors and opens dressing rooms and restrooms, as needed
• Watches for theft
• Accepts donations and/or directs donors to donation area; prepares receipts as necessary
• Hang clothing in production, when needed
• Cleans areas of the store, including restrooms
• Puts merchandise, including wares and clothing, out on the floor

LEADERSHIP COMPETENCIES:

Leadership Competency

Hourly / Non-Supervisory Leader

OUR TEAM

Emotional Maturity and Respect

Thinks how their actions make other people feel and acts appropriately.  Tempers personal emotions and escalates sensitive issues to the appropriate level of management.

Integrity

Can be counted on and trusted; models professional ethics by acting honestly.

Capacity for Change and Innovation

Open to new ideas and ways of doing things; gives ideas collaboratively to improve processes or programs.

Interpersonal Skills

Builds relationships and works well with others; listens to understand and answers appropriately.

Commitment to Development and Empowerment of Self and Others

Completes required training and looks to grow on the job through continuous learning; becomes self-sufficient.

OUR COMMUNITY

Commitment to Goodwill’s Mission, Vision, and Values

Actions are in line with Goodwill’s Mission, Vision, and Values.

Commitment to Diversity, Equity, and Inclusion

Works well with people that look and think differently.

Community and Service

Wants to help others and make a difference in the community.

OUR GROWTH

Commitment to Excellence and Customer Service

Meets goals and gives outstanding customer service to customers, donors, and participants.

Business Acumen

Makes good choices.  Effectively transfers learning from one situation to another.

Stewardship and Accountability

Takes care of company property.  Takes responsibility and ownership of personal actions and outcomes.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All individuals must pass a drug screen.  A criminal background check is required.

EDUCATION:

All educational backgrounds are accepted; or up to one month related exp