Meet the Moment with Alteryx

We're living through a once-in-a-generation shift in how work gets done. Data, automation, and AI are quickly becoming the center of every business decision - and Alteryx is leading the transformation.

You'll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organizations move faster, see more clearly, and tackle questions that used to feel impossible.

If you're ready to meet the moment with innovation, curiosity, and excellence, there's a place for you here.

Senior Manager, Business Systems (Customer Experience & Customer Success)

Location

Remote / Hybrid

Reports To

Director, Enterprise Applications / GTM Systems

Position Summary

The Senior Manager, Business Systems (CX/CS) is responsible for the strategy, delivery, and continuous improvement of the technology platforms that power Alteryx's digital customer experience. This leader partners closely with Customer Success, Technical Support, Customer Experience, Product, Engineering, Marketing, and IT to deliver scalable solutions that improve customer engagement, accelerate self-service, reduce support effort, and increase product adoption.

The role leads a team of Product Owners, Business Systems Analysts, and technical partners responsible for delivering customer-facing and internal applications that support the complete post-sales customer journey.

Success in this role requires balancing business strategy, product management, architecture, operational excellence, and AI-driven innovation while ensuring solutions are scalable, secure, measurable, and aligned with Alteryx's customer-first vision.

Responsibilities

Technology Roadmap

• Define and own the multi-year technology roadmap supporting Customer Experience and Customer Success.

• Drive modernization of customer-facing digital experiences across web and AI-enabled platforms.

• Identify opportunities to consolidate applications, reduce technical debt, and simplify customer interactions.

Business Partnership

Build trusted partnerships with

• Customer Success

• Technical Support

• Customer Experience

• Engineering

• Marketing

• Data & Analytics

• Security

• Enterprise Architecture

Serve as the primary technology advisor for customer experience initiatives while aligning business goals with technology investments.

Additional responsibilities

• Partner closely with cross-functional teams to prioritize and deliver enhancements for customer experience, customer support and related operations.

• Act as the business technology owner for customer experience and customer support capabilities, ensuring solutions align with business processes, service objectives, and enterprise architecture.

Solution Delivery

Lead end-to-end delivery across

• Requirements gathering

• Solution design

• Prioritization

• Sprint planning

• UAT

• Production deployment

• Hypercare

• Continuous improvement

Ensure projects are delivered on time, within budget, and meet measurable business outcomes.

Portfolio Ownership

Own the strategy and lifecycle management for customer experience and support solutions including:

Customer Engagement

• Mission Control

• Customer Experience Portal (CX Portal)

• AI-powered customer experiences

AI Solutions

• Alteryx Answer AI

• AI-assisted customer support experiences

• Intelligent self-service capabilities

• Knowledge discovery and automation