Lead UX Designer

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

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Summary

This role involves leading the design of our artificial intelligence and value-added Servicess products in collaboration with PM and engineering partners. We seek to hire a seasoned, organized, and creative individual contributor who will help drive the AI strategy across the innovation center, ensure user value is created, build relationships with product teams across the company, and deliver our next-gen AI experiences. The AI and Servicess squad has two main charters. 1) delivering valuable AI-powered experiences (such as advanced video search) along with defining how AI will be used across our product suite and 2) Determining and delivering the premium features and Servicess that will be a part of our Vivint Premium Services tier. The AI and Servicess squad is one of many that is nested under a larger team called the Protect Vertical. A vertical at Vivint is a larger product team that has a defined charter and the resources to deliver products quickly and independently. The Protect vertical is responsible for preventing bad things from happening in customers’ homes, protecting homes and families, and keeping people aware of what’s happening in and around the home in delightful and engaging ways.

Top responsibilities

Partners with Protect Vertical leadership to influence product strategy. --- A successful UX Lead Represents the voice of the customer within Vivint’s Protect team as the AI and Servicess squad does research, defines, develops, and maintains products and experiences that keep people safe and aware of what’s happening in and around their homes. They will partner with product, technical, and program leadership to bring these experiences to life.

Participates in and drives Discovery for current and future products. --- A successful UX Lead will ensure value is clearly identified as the team explores solutions within the Smart Home space. They will also advocate for that consumer value throughout the entire development process. The UX Lead will have several areas of support throughout the discovery process, but it is expected that they lead out and set the culture for an always-learning mindset.

Identifies problems, ideates on solutions, and delivers world-class end-to-end experience designs. A successful Lead UX designer does not just grind out UI. The Lead UX designer is passionately invested in solving the right problems in the most valuable way. The Lead designer delivers experience designs that provide user value, and business value, and are technically feasible.

Helps up-level design within the vertical. -- A successful UX Lead will be an advocate for user experience in all venues, including among the development team and stakeholders. This person knows the value that design brings and can articulate that value to others.

Additional responsibilities include...

• Leading UX on multiple projects
• Ensuring our Servicess strategy and AI initiatives across our product suite come together to create a unified and valuable consumer experience
• Mentoring other UX designers within the Protect team. Helping those on your team to elevate their design skills and progress their careers within the company
• Owning and ensuring consumer value across the complete development process
• Coordinating with UX Leads from other teams to provide and receive feedback, ensure consistency, and promote a resilient design culture
• Designing for accessibility needs.
• Surfacing issues proactively that could impact timelines or user experience.
• Design compelling experiences that will excite everyone who comes in contact with them.