Business Analyst II

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

 

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

 

Role Overview:

As a Business Analyst II, you bring data together and develop sharp insights to improve the operational and financial performance of the business. You are a strong written and verbal communicator who is comfortable working cross-functionally with senior leadership, diverse stakeholders and teams. You are curious, analytically minded, and action oriented. You are responsible for instrumenting, measuring, and analyzing our user acquisition and engagement. You work with business leaders to help them see the business from every angle.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:  

• Become an expert in our products and services, and gain a deep understanding of our Pros and how our products and services enable their businesses
• Drive results by supporting business and marketing stakeholders in identifying and answering key questions through data-driven analysis
• Interpret data and findings and communicate these back to business stakeholders in written and visual format
• Work with stakeholders and our team to prioritize requirements
• Develop strategic and thoughtful reporting to answer questions such as:
  • How can we get better at understanding the paths our customers take to get to us?
  • How can we segment our customers in meaningful ways, and how can we target each segment most effectively?
• Define and innovate creative data solutions, which help drive user acquisition and engagement

Qualifications: 

• Demonstrated experience sourcing business questions from key internal stakeholders, refining them, and answering them comprehensively with data and analytics
• Proficiency in SQL and transforming raw data into usable datasets for analytical purposes
• Bachelor’s or Master degree, preferably in a quantitative discipline; or equivalent experience
• At least two years of experience with a BI tool such as Tableau, Power BI or Looker (Tableau preferred)
• What will help you succeed in this role:
  • A self-starter with the ability to learn quickly
  • An ability to understand the bigger picture for any request
  • Curious, innovative mindset with a focus on solving problems
  • Prompt attention to detail
  • Strong cross-functional collaborator
  • Thrive in a fast moving environment with change and ambiguity
  • Motivated by accuracy and attention to detail

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes BuildBook, construction management software for builders and remodelers, and CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression,