Automotive Express Advisor - Toyota

Description

Location: Tacoma, WA
Job Type: Full-Time
Reports to: Service Manager
Salary: $18.00/hr - $20.00/hr

Are you looking for an opportunity to grow your career in the automotive industry while working in a supportive, team-oriented environment? Toyota of Tacoma is hiring a motivated and detail-oriented Express Advisor to join our service department. This is your chance to become part of a respected, family-owned business where your skills and dedication will be valued and rewarded.

At Toyota of Tacoma, we believe in more than just selling cars—we believe in creating a family. Here’s what we offer:

• A collaborative, supportive, and team-focused environment.
• Career growth opportunities with a dynamic and growing company.
• Competitive pay starting at $18.00/hr - $20.00/hr.
• Comprehensive benefits package, including health insurance and retirement plans.

The Ideal Candidate

We’re looking for someone who is:

• Detail-Oriented: You ensure accuracy in all aspects of your work to deliver a seamless customer experience.
• Customer-Focused: Your communication skills and dedication to service make you a trusted advisor for our customers.
• A Team Player: You enjoy working with others and thrive in a collaborative, fast-paced environment.
• Motivated to Grow: You’re eager to learn and see this role as a stepping stone to a fulfilling career in the automotive industry.

Essential Duties and Responsibilities:

As an Express Advisor, you’ll play a vital role in ensuring the smooth operation of our service department:

• Schedule Service Appointments: Communicate with customers to gather vehicle details and book appointments efficiently.
• Document Vehicle Issues: Write accurate repair orders, clearly capturing customer concerns.
• Recommend Services: Review vehicle history, recommend services, and advise customers on maintenance needs based on manufacturer specifications.
• Provide Cost Estimates: Use the Service Price Guide to deliver precise and professional estimates for labor and parts.
• Communicate Changes: Keep customers informed of updates to estimates or timelines, ensuring all changes are authorized.
• Review Repair Orders: Verify accuracy and completeness of all repair orders before processing.
• Maintain Shop Flow: Assist with moving customer vehicles to support a smooth and efficient workflow.

If you’re passionate about customer service, teamwork, and growth, we’d love to hear from you. Join a team that values integrity, professionalism, and collaboration while providing opportunities for career advancement.

Apply today and take the next step in your career with Toyota of Tacoma!

Larson Benefits

Larson Automotive Group offers a comprehensive group medical insurance plan to all hired full-time applicants that start the first of the month following the completion of continuous 60 of employment. We offer 4 plans to help employees access the best plan that fits their budget and needs. One plan is zero cost to the employee. We also have a company paid Life ($10,000) and AD&D plan ($40,000.00) that is for all benefit eligible employees. Employee must maintain no less than 32 hours per week to be considered ‘full-time’ for benefits. 

In addition to medical insurance, Larson Automotive Group also offers vision, dental and various other ancillary coverages such as additional Life, AD&D, LTD, STD, Accident, Hospital, and Pet insurance to name a few.

Larson Automotive Group also provides an Employee Assistance Program. This is a specialized referral program available to employees to assist in various personal situations. This includes counseling for substance abuse, financial difficulties, mental illness, family issues and more. These are all provided to the employee free of charge and confidential with a third party. 

Larson Automotive Group also helps plan for your future with our retirement plan available to all employees over the age of 21. The 401k plan starts after the completion of 2 months of employment, the employee will be automatically enrolled into the program starting at a 3% deduction and this will increase 1% per year for the first 3 years. The company does match 50% of the first 4% contributed by the employee. Employees on a budget or who want to know exactly what will be coming out of their check can also opt to have a flat dollar amount withheld