CX Sr. Continuous Improvement Analyst – Pro & Homeowner Experience

Job Name: CX Sr. Continuous Improvement Analyst – Pro & Homeowner Experience

General information

Location: Oak Park Heights, MN Date: 12-Jun-2025 Company: Andersen Corporation Posting City: Oak Park Heights, MN Ref #: 8248 Job Category: Customer Service Posting City: Oak Park Heights State: MN

Description & Requirements

ANDERSEN CORPORATION SUMMARY:

At Andersen, we pride ourselves on our core values of Humility, Ownership, Meaningful connection, and Expertise - HOME. Headquartered in Bayport, Minnesota, Andersen Corporation is the largest window and door manufacturer in North America. We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. 
In 2024, we were recognized as one of Newsweek’s America’s Greatest Workplaces for Women and Newsweek’s Most Trustworthy Companies in America. Earning the 2024 ENERGY STAR Partner of the Year—Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference at Andersen.

POSITION SUMMARY:

The objective of this role is to drive process improvements that span the Pro & Homeowner Experience in the CX organization.

The Pro & Homeowner Experience organization supports a wide variety of non-dealer customer audiences, inclusive of Architects, Builders, Contractors, and Homeowners.

POSITION PRIMARY RESPONSIBILITIES: 

• Partners with senior organizational leaders and business users to lead the identification of areas of process improvement and recommends solutions through automation and applying lean concepts.
• Analyzes business processes, organizational structure, goals and procedures to identify and develop strategies to improve efficiency and cross-functional collaboration within the business.
• Proficient use of change management strategies for implementation.
• Creates cross-functional, detailed business requirements by partnering with the business and translates the requirement into functional specifications.
• Demonstrates proficiency in project management methodology by defining project requirements, identifying project milestones, tracking progress, resolving problems, communicating progress, and recommending actions. Leads the implementation of the identified solutions by performing system testing, providing end-user training, documentation and support as needed.
• Serves as a coach, guide, or mentor for other team members on project management methodology.