Full Time - Reservations Agent

Schulte Hospitality Group is seeking a dynamic, service-oriented Reservations Agent to join our team at Saint John’s Resort! Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

 

What's in it for you? When you join Schulte Hospitality Group, you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Hospitality Group provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

 

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

 

JOB DUTIES AND RESPONSIBILITIES

• Accurately process and input guest reservations into the system in a timely manner.
• Respond to guest inquiries regarding room rates, hotel amenities, outlets and room locations.
• Maintain up-to-date knowledge of reservation systems and phone operations.
• Professionally handle guest special requests, ensuring exceptional service and follow-through.
• Manage advance deposits and maintain accurate reservation and payment records.
• Complete assigned tasks and projects within established deadlines.
• Prepare and process required documentation according to company standards.
• Address guest concerns and complaints with empathy, professionalism, and a solution-oriented approach.
• Collaborate with team members and perform additional duties as assigned by the Reservations Supervisor or Manager.

 

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.
• Minimum of six (6) months of prior reservations or front office experience in a full-service hotel or related environment preferred.
• Experience with Opera PMS strongly preferred
• Equivalent combination of education and experience may be considered

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrate proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Utilize working knowledge of Opera PMS (preferred)
• Maintain professionalism, diplomacy, and tact in challenging situations
• Apply strong attention to detail when managing complex record-keeping and administrative procedures
• Make sound, independent decisions with confidence
• Execute quick, effective decisions that support guest satisfaction and team success
• Operate moderately complex computer systems and troubleshoot basic software issues
• Resolve guest concerns and complaints with empathy, patience, and professionalism
• Ability to have a flexible schedule including nights, weekends, and holidays  

*The hiring process may consist of a phone interview, manager(s) intervi