Customer Service Representative (Public Service Representative 3)

Initial Posting Date:

05/02/2025

Application Deadline:

05/10/2025

Agency:

Oregon Health Authority

Salary Range:

$3,429 - $4,622

Position Type:

Employee

Position Title:

Customer Service Representative (Public Service Representative 3)

Job Description:

Opportunity Awaits, Apply Today!  - Customer Service Representative (Public Service Representative 3)

These positions sit within the Medicaid Division's Member Services, Client Enrollment, and Client Services Unit, serving as first-line ambassadors to Oregon Medicaid and Medicare members. This team helps members navigate their services and provides solutions and options to support better health, better care, and lower costs for the nearly 1.4 million individuals who rely on the Oregon Health Plan (OHP)/Medicaid. 

In this role, you will: 

• Answer phone calls from Medicaid participants and their representatives. 

• Provide guidance on accessing the Oregon Health Plan and seek to resolve questions or concerns. 

• Explain rules, policies, and procedures to help members understand their health care and billing issues.  

• Provide guidance on how to work with their Coordinated Care Organization or their Open Card providers. 

• Respond to phone and email inquiries from participants, advocates, providers, coordinated care plans, medical professionals, and agency staff, 

• Review systems and assist with questions about medical benefits, referring callers to appropriate resources. <