About the Role:

Grade Level (for internal use):

The Team:

The KY3P Customer Excellence Team is seeking a high-energy, detail-driven, and personable Customer Success, Sr. Analyst to help our clients get the most value out of our services and have a great customer experience. 

Responsibilities and Impact:

As a Customer Success Sr. Analyst for KY3P,  you will play a pivotal role in ensuring our customers achieve maximum value from our products and services. You will be responsible for developing and nurturing long-term relationships with our clients, serving as their trusted advisor and advocate within the company. Your primary objective will be to drive customer satisfaction, retention, and expansion by understanding their unique needs and aligning our solutions to help them achieve their goals.

• Customer Relationship Management: Responsible for being the single point of contact (SPOC) for assigned customers and building strong, trusted relationships with key stakeholders at client organizations, including executives, managers, and end-users.

• Onboarding: Guide customers through the onboarding process, ensuring a smooth and successful understanding of our products/services by partnering with our Implementation, and Demand & Consumption counterparts.

• Training and Education: Provide training sessions and educational resources to ensure customers are proficient in using our products/services effectively.

• Proactive Support: Anticipate customer needs and proactively address issues or concerns to ensure a positive experience and prevent churn.

• Account Growth: Identify opportunities for upselling or cross-selling additional products/services to existing customers based on their evolving needs and usage patterns.

• Customer Feedback: Gather feedback from customers and communicate insights internally to drive product improvements and enhance the overall customer experience.

• Renewal Management: Own the renewal process for assigned accounts, working closely with the sales team to secure renewals and mitigate churn risks.

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $45,790 to $75,423. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications.

In addition to base compensation, this role is eligible for an annual incentive bonus.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We’re Looking For:

Basic Required Qualifications:

• Bachelor’s degree in Business Administration, related field, or gained experience.

• 1-3 years of proven experience in a customer-facing role, such as Customer Success Associate/Manager, Account Manager, or similar position.

• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels.

• Excellent problem-solving abilities, with a proactive and solution-oriented mindset.

• Familiarity with CRM software (e.g., Salesforce) and customer support tools is preferred.

• Experience in Third-Party Risk Management (TPRM) is a plus.

• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

• Skilled in Microsoft Suite, especially PowerPoint and Excel.

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

Return to Work:

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

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